I’m currently having a few problems with mouse movement. I can move around with WASD just fine, it’s all smooth, but as soon as I move the mouse I experience huge FPS drops and the pov jumps all over the place. I don’t have any lag with my mouse movement in menus and such. If I turn on high precision mouse movement it moves smoothly again, but it has a huge delay, still moving when I’ve let go of the mouse. My drivers are all updated and I verified file integrity already. Mouse works perfectly in any other game. Any advice on what this could be and what I could do?
This is interesting to me. A few questions:
- So the environmental rendering is fine while WASDing, right? No stuttering? Trying to rule out a graphics rendering issue.
- On that note, have you tried turning your graphics down to lower settings? Maybe your computer can render a mostly static image fine, but when moving it has to render so much more at once and is struggling. While moving forward/backward or left/right, the image doesn’t change THAT much, but looking around does.
- Do you have v-sync on? I’ve found that it lowers and caps my FPS, when I get twice as much while not using it.
- When you say you turned on high precision mouse input, do you mean in windows, in your mouse software settings, or in the game? I assumed game, and that shouldn’t be an issue causing this as it only checks the mouse input more frequently (like instead of every 5 frames, it checks every frame). But it’s interesting that it makes it smoother, so there is something there.
Finally, I would suggest
- Going to Settings>Video>Details>Display performance stats>Show framerate>On, and seeing the actual FPS number (if you don’t already have this enabled). Consider turning the others on to see if those rise/drop to outside tolerable levels.
- Then go to going to the practice range or create a custom match, load in, and press Ctrl+Shift+N to see the network stats once selecting your character. You’ll see if it’s an issue with the network dropping (wifi issues) or if that’s consistent, it’ll be something else like your graphics engine.
This is an interesting case to me that it only happens when you look around, but is better with high precision mouse movement enabled. I played on a gaming laptop for a while and had something similar happen, but that was due to the graphics overheating despite having a card that was supposed to be able to tolerate the high performance.
Looking forward to figuring this one out.
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Hi! I’m very sorry for taking so long! Thank you for wanting to help 
- Yes, FPS is stable when WASDing. Both with Graphics Quality in Low and in Ultra.
- I’ve tried with V-Sync both on and off, it doesn’t change anything in performance.
- Yes! I turned on the High Precision Mouse input setting in the game itself.
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The FPS number stays 59/60 when I have the High Precision Mouse input setting on and I’m spamming (looking around, abilities, jumping etc.). But I still have the huge delay in movement of course. When I turn the mouse setting off, it stutters a lot and the lowest I saw was 11 FPS D:
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I’m not too sure what all of this means: imgur. com/a/7ZT9iIO (Spamming here too)
I will add that my brother and I both have this issue currently.
I have an NVIDIA GeForce RTX 3060 and Intel Core i5-10600K, he has an AMD RX 5700XT and AMD Ryzen 7 3700X if that adds anything. He has played Overwatch normally for years.
Very helpful, thank you! (Sorry in advance for the wall of text. I tried to explain it as well as I understand it.)
Your specs seem alright. I played on your specs on a gaming laptop and it ran fine, although got a little hot at times.
So first, I saw a couple of things in the network graphs and had to look up what each thing meant and what the spikes indicate. I’m not as tech-y as I’d like to be with networking stuff, but I have a friend who is and can consult with them soon to get the specifics. But I watched
to get the general idea and think I understand the general issue. It is demonstrating with Overwatch 1 so the menu looks different and the top left stuff is now rearranged to be along the top bar, but the rest is exactly the same.
Here’s what I can gather from your pictures:
You are on the ams1 server (Amsterdam - one of / the main European server). Your ping average is about 50 when stable, so decent. The max in the first picture is 228, so that’s a little concerning, but generally not that big of a deal if it only happens sparingly.
The first picture has the packet loss indicator (the three orange pages) and that’s confirmed from the CMDQ (sending from client out to server) and Loss Out (how much data being sent off is lost) graphs. The lag with the RTT (Return Travel Time - the amount of time to send to server, receive it, then back to you to receive it) graph is directly because of this. It’s difficult to see, but the black line for your PNG (Ping - the amount of time from your client to the server) is stable, then rises, then falls, then stabilizes again. The average is about 55, but the spikes cause it to go up to 228. The PPS IN and PPS OUT (Packets Per Second - the amount of data leaving your client or entering your client) is stable at 20 and 60, which seems normal.
The second is using your abilities and looks very similar. So far, nothing terribly concerning atm.
The third is concerning and visualizes in data what you’re describing. Up until now, you’ve had a SIM (Simulation - tick rate processing) of about 16.7, which is exactly what you would expect. See
for a detailed explanation. From what I can tell with my limited knowledge, the SIM spiked up to a max of 1000ms (1 sec) and the game could not process the amount of data in the amount of time it should in order for the game interpret what you’re doing to make sense. Also, the PPS OUT sends data inconsistently, causing the PPS IN to be inconsistent as well, a result of the server responding back to your infrequent client sends.
Basically, it seems like either
- moving your mouse sent SO MUCH data that the server couldn’t interpret in the usual amount of time, so everything stopped/slowed, then sent it all at once and you either received it all at once, or in small bursts - exactly what you’re describing with the stuttering.
or
- your mouse isn’t polling fast enough (not sending enough data), so when the game detects mouse movement, it waits for the next poll and doesn’t receive it when it thinks it should. For example, it checks every 10ms, but your mouse sends a poll every 100ms. So the game says “oh mouse moved [direction] at [speed], so gonna go ahead and assume that while I wait for the mouse to update” and the mouse takes so long to send the next signal, the game is like “oh wait, they went [this way] at [faster speed] so let me over correct”
Without playing around with your setup myself, if I had to venture a guess at this moment, it’s either
- your mouse software needs an update - which you said you’ve already done
- your computer is sending the input through your router and the router is not able to process the amount of data it needs to in time, then send it out, then receive and process the incoming data to send back to your computer. Either use an Ethernet cord, power cycle your router, or get a new router if it’s more than a few years old.
- potentially (the most likely in my opinion at this moment), your mouse isn’t polling fast enough so the high precision being enabled allows the game to make small adjustments between polls, making it smoother, but with the added effect of having the delay like you said.
Here are two comments that I found that explain it fairly well:
I’ll ask my tech-y friend about it later if they have any insight but for now, try switching to a gaming mouse, or perhaps a wired one if you use wireless. I use Razer products and like them, but they can be a little expensive. Worth the money in the long run, in my opinion.
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