Mouse and Keyboard suddenly stopped working

Kigo-11337 · March 7, 2019, 4:47pm

I was just in a game in a 6 stack. We won game one, and were winning the rematch game 2. Suddenly something weird happened. Me and half of our team all at the same time suddenly had both our mouse and keyboards completely stop working.

We could talk on voice coms just fine, but any attempts to move or use any hotkeys or even chat type anything including escape or alt+f4 or ctrl+alt+del failed to get any response and our mouse also went unresponsive at exact same time.

At first I assumed someone on enemy team was trying to hack us or something because of playing too good. But doing a search showed that Overwatch has had these issues in the past. Only back then people were blaming it on a Discord overlay.

Thing is… I wasn’t even running discord so it can’t be that!

Anyone else today or recently run into the unresponsive input controls glitch?

Kaedi-11739 · March 7, 2019, 11:27pm

If this happens repeatedly you should check for any Overlay programs like Discord, or background processes that can interfere with Overwatch:

Kigo-11337 · March 8, 2019, 7:42am

Thank you, I really do appreciate hat we have someone willing to help out. But I do still have an issue with that advice.

The problem is that I had no overlays on at all. The only programs I had active at the time was OW, the Battle(dot)net client, Libre Office’s Calc program minimized in the background (I was working on something and took a break to play some OW), and the core Windows files. That’s it, nothing else and certainly no overlays.

I wasn’t even running any autorun programs in the background. Ages ago I removed the msconfig files in both auto run and services that were not core to Windows. Beyond that, I also removed all Windows core files that I did not actually need. I also routinely check for malware and other unwanted addons and my pc was clean last check a few hours prior to the incident, and still clean just a few minutes ago.

Beyond that, it is bizarre that myself and 3 teammates all simultaneously got the same keyboard and mouse shutdown glitch at the same time if the fault was on my side / client side rather than on OW’s side.

So this bug, if it was not a hack job by an enemy player, was purely the fault of OW itself or the Battle(dot)net program solely. And I personally had no Overlays at all. Which is why my OP stated that it was being blamed on Discord overlay but that it still happens without that.

Nicole-1893 · March 8, 2019, 7:36pm

Do you or your friends happen to use drawing tablets? Sometimes these can interfere with inputs in Overwatch. Otherwise, as with any software error, please post a dxdiag so MVPs and staff can look for software conflicts.

Kigo-11337 · March 9, 2019, 5:59am

On this pc I have no externals other than the mouse, keyboard, and headset. But I’ll ask the others if any of them did. As for a DxDiag… I don’t think this log shows any problems, but I’ll include it just to make it easier to debug for y’all…

DxDiag Log File:

------------------
System Information
------------------
Time of this report: 3/9/2019, 00:38:54
       Machine name: (Censored)
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
           Language: English (Regional Setting: English)
System Manufacturer: MSI
       System Model: MS-7850
               BIOS: BIOS Date: 02/16/16 13:45:09 Ver: V4.11B0
          Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
             Memory: 16384MB RAM
Available OS Memory: 16332MB RAM
          Page File: 5904MB used, 30905MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 1080
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 1080
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_66873842&REV_A1
     Display Memory: 4095 MB
   Dedicated Memory: 3072 MB
      Shared Memory: 1023 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: 2757
         Monitor Id: AOC2757
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 24.21.0013.9924 (English)
     Driver Version: 24.21.13.9924
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 9/6/2018 13:27:44, 19088408 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71E3E-58C0-11CF-367D-8A461BC2D535}
          Vendor ID: 0x10DE
          Device ID: 0x1B80
          SubSys ID: 0x66873842
        Revision ID: 0x00A1
 Driver Strong Name: oem7.inf:NVIDIA_Devices.NTamd64.6.1:Section117:24.21.13.9924:pci\ven_10de&dev_1b80
     Rank Of Driver: 00E62001
        Video Accel: 
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                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Monitor (NVIDIA High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_38426687&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: nvhda64v.sys
         Driver Version: 1.03.0037.0004 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 9/5/2018 21:50:58, 227928 bytes
            Other Files: 
        Driver Provider: NVIDIA Corporation
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Xiberia (USB Audio Device)
 Default Sound Playback: No
 Default Voice Playback: Yes
            Hardware ID: USB\VID_0D8C&PID_0014&REV_0100&MI_00
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 01:43:54, 109696 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Xyberia (USB Audio Device)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/20/2010 01:43:54, 109696 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: USB Audio Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0D8C, 0x0014
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x8CAD
| Matching Device ID: usb\root_hub20
| Service: usbhub
| 
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8009
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x1C4F, 0x0002
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC05A
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 131.7 GB
Total Space: 476.8 GB
File System: NTFS
      Model: TOSHIBA DT01ACA050 ATA Device

      Drive: D:
      Model: HL-DT-ST DVDRAM GH24NSB0 ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) Management Engine Interface 
Device ID: PCI\VEN_8086&DEV_8CBA&SUBSYS_78501462&REV_00\3&11583659&0&B0
   Driver: n/a

     Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_8C82&SUBSYS_78501462&REV_00\3&11583659&0&FA
   Driver: n/a

     Name: NVIDIA GeForce GTX 1080
Device ID: PCI\VEN_10DE&DEV_1B80&SUBSYS_66873842&REV_A1\4&23E0F855&0&0008
   Driver: n/a

     Name: Universal Serial Bus (USB) Controller
Device ID: PCI\VEN_8086&DEV_8CB1&SUBSYS_78501462&REV_00\3&11583659&0&A0
   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_78501462&REV_D0\3&11583659&0&E6
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_10F0&SUBSYS_66873842&REV_A1\4&23E0F855&0&0108
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_8CAD&SUBSYS_78501462&REV_00\3&11583659&0&D0
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_8CA6&SUBSYS_78501462&REV_00\3&11583659&0&E8
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_78501462&REV_06\3&11583659&0&08
   Driver: n/a

     Name: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_8CA2&SUBSYS_78501462&REV_00\3&11583659&0&FB
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_78501462&REV_06\3&11583659&0&00
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_8CA0&SUBSYS_D8501462&REV_00\3&11583659&0&D8
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_8C9A&SUBSYS_78501462&REV_D0\3&11583659&0&E5
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_78161462&REV_03\4&7C40139&0&00E6
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_8086&DEV_8CC4&SUBSYS_78501462&REV_00\3&11583659&0&F8
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_8C90&SUBSYS_78501462&REV_D0\3&11583659&0&E0
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_78501462&REV_0C\4&30B2F36E&0&00E5
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Xyberia (USB Audio Device),0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
,0x00000000,0,0,,
USB Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
,0x00000000,0,0,,
USB Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Monitor (NVIDIA High Definition,0x00200000,1,0,quartz.dll,6.06.7601.17514
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Monitor (NVIDIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Xiberia (USB Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
Xiberia (USB Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

EDIT: PS if there ‘is’ a problem on my end please let me know so I can fix it if possible.

Nicole-1893 · March 9, 2019, 9:17am

Were there any errors at the bottom of the report? There’s usually at least one.

Kigo-11337 · March 9, 2019, 8:17pm

That was the entire DxDiag log. The only change I made was to put (Censored) on the Computer Name since that can actually help hackers get into a machine’s security combined with IP addresses.

Now, errors occur semi frequently on my computer if the Event Viewer is to be believed. During the last 7 days the Event Viewer tells me that my system has had 3 errors, 3 warnings, 512 information, and 31 audit success. However, none of them are important to this incident. The only Overwatch or Battle(dot)net incidents showing in my event viewer log was on February 12th when the Battle(dot)net client hanged.

Unless I am missing something the event viewer is also useless for diagnosing this. There is no record of any problems specifically for the game client. Instead all it shows is dozens of shutdowns and restarts for both the keyboard and the mouse drivers over and over within a few seconds time, followed by me shutting down the pc into sleep mode by pressing the pc’s power button. The very first sign of something being wrong was an event 20003 UserPnp

"Driver Management has concluded the process to add Service usbccgp for Device Instance ID USB\V1D_1C4F&PID_0002\6&3B8ACE4D&2&2 with the following status: 0.

After that event there are a grand total of 27 attempts by the computer to install both the mouse and keyboard drivers. Then one minute later the system registered me shutting off the power to restart the machine.

If I was the only person this was happening to I would have just written it off as a weird glitch in my system. But the fact that this happened at exactly the same time to me and 3 other players on my team (and possibly to some on other team) makes me suspicious of the origins.

Nicole-1893 · March 9, 2019, 8:47pm

AFAIK the game client itself has no control over your inputs, other than assigning binds. If you see tons of driver crash/reinstalls, that leads me to believe something is either wrong with your USB ports, how they communicate with your board, or another program trying to take them over in the background. I’ve been on the forums for a bit, and the only other time I’ve come across this the cause was malware.

Kigo-11337 · March 10, 2019, 9:19am

Checked for that. System is clean.

Besides which, this issue occurred simultaneously for at minimum 4 different players. I find it really hard to believe that all 4 of us at the exact same time just somehow had unrelated malware hit us. And, no, we do not share files / emails which could put the same malware on everyone’s computers.

If something happens to just one person then it is usually client side. But when four people get the exact same symptoms while playing the same game at the same time then usually it is server side or a glitch in the programming of the client.

Either that or all of us got attacked by a hacker who was in that game and angry that we are winning. And if this is the case then it is only possible because the game client is that insecure…

Nicole-1893 · March 10, 2019, 5:57pm

Since I don’t have any other ideas on this topic, if you’re still looking to investigate, I’d recommend opening a ticket and communicating with the staff.

https://us.battle.net/support/en/help/product/overwatch/908/1434/channels

Kigo-11337 · March 11, 2019, 1:28am

I want to thank you Nicole and WyomingMyst for attempting to help me with this. I do deeply appreciate it even if we could not find a solution.

I will definitely be opening a ticket as suggested since this has now happened a second time, this time when I was solo queued and with absolutely nothing else open on my computer at the time.

Nicole-1893 · March 11, 2019, 1:56am

Did you happen to take a look in the Windows Event Viewer under Windows system logs and see if any critical errors are popping up? I think, not 100% sure on this – possibly that other error you mentioned is when a USB device stops responding/has a bad connection and gets reinstalled by Windows. Do you have a gaming mouse and keyboard? Only asking because your diagnostic report just shows generic Windows drivers for them.

Kigo-11337 · March 11, 2019, 2:39am

My mouse is a Logitech wired USB mouse I bought back in 2017, my keyboard is a $15 silicone usb wired keyboard I bought on Amazon back in 2018 for quieter key taps when gaming.

I’ve tried updating drivers for both but it always tells me I have the latest drivers. I also have other keyboards and mice available to swap with those if they are the source of the problem. But I have not had problems with them before in other games, and only brief issues in the past 16 months on Overwatch.

EDIT (2019-03-13): Hello again. I have an update on this issue.

Thanks to the log files you requested, the Support Ticket gurus have helped me to narrow down exactly what was causing the conflict. That’s the good news.

The bad news is that the problem is that I have Logitech products that use by default a code called Logitech Unifying Software. This code acts as a device overlay to maintain the functionality of the input devices.

The reason this is bad news is that apparrently this LUS overlay is falling foul of the same overlay glitch that Discord, Steam, etc. runs into with the Overwatch client. Even worse, unlike those overlays, the Logitech one is required for the functioning of the devices. Meaning I can’t disable it.

But at least now we know how and why Overwatch is causing input devices to stop working.

So now I am left either having to stop using Logitech devices, stop playing Overwatch, or just accept that my experience will continue to randomly glitch out mid-match.

Nicole-1893 · March 13, 2019, 6:38pm

Have you had an opportunity to switch out the mouse and keyboard to see if that solves the issue? If that’s not an option right now, I had some other (verbose) thoughts below. I don’t doubt that those answering the tickets narrowed this down, but I’m just wanting to further my knowledge on the situation if you’ll indulge me.

Logitech drivers missing or broken?

If you’re using at least one Logitech device (guessing the mouse), there are no proprietary drivers showing up in your DxDiag, which leads me to believe the correct drivers aren’t installed/working. Normally a mouse would be identified as Logitech [model name] under “DirectInput Devices.” This might explain why Windows keeps reinstalling the device, which could also explain the hiccups in usability.

Windows rarely installs the proprietary drivers, and instead uses a generic PnP (Plug n Play) driver. It allows the hardware to work, but sometimes not in the most optimal way. It also means means updates won’t show up, because it will already be using the latest PnP driver. In this case, I’d look to the Logitech website for the correct drivers, and see if that resolves this.

How is the keyboard related?

What’s most puzzling to me is that the keyboard stops working at the same time, even though it is not a Logitech device, correct? So the driver or overlay shouldn’t have any effect? I’m wondering if something is interfering with your IRQs (interrupt request lines) that your PC uses for processing input. That something would be lack of power to the ports, the connection for the ports to the motherboard malfunctioning, improper IRQ mapping where multiple devices compete for the same line of communication, or again… malware.

Finally, are both of these devices connected to USB 2.0? Sometimes 3.0 ports can cause things to go awry for devices made for 2.0/earlier.

Kigo-11337 · March 13, 2019, 7:21pm

Correct in every part.

The particular Logitech mouse I am using came in a “plug-n-play” ready mode without any drivers of its own. I had at the time looked for drivers without finding any, and checked again during this investigation, and it still has no downloadable drivers.

The driver it is using is “HID-compliant Optical Mouse”. Which unfortunately has not had an update by Windows - I checked.

As for the keyboard that one puzzled me too. The keyboard was a non-Logitech silicone one I bought off of Amazon. I honestly did not even know what brand it was until I rechecked my purchase logs. After a lot of investigation though I found out that the brand is owned by the same company that produces the Logitech series.

As for why both the keyboard and the mouse could simultaneously go out, I had the same concerns and investigated it thoroughly. My results showed that both share the same Generic USB Hub, and in turn the same USB Root Hub, and in turn the same Standard Enhanced PCI to USB Host Controller. So obviously when both go out it means one of those higher tiers were effected. I’ve set up individual monitoring logs for each tier so that the next time both go bad at same time I will see exactly which tier is the ultimate problem… although tbh I am unsure how to fix it once I diagnose that. But at least I will know I suppose.

I was aware of that issue with the 3.0 ports. Which is why I had avoided that particular pit, but thank you for mentioning it as never know when I might have overlooked something.

Thank you very much for all of your time on this issue. I know support can sometimes be a thank less job with customers always angry and rarely kind. So please take away from this that at least one person was deeply grateful for your time and efforts.

Nicole-1893 · March 13, 2019, 7:28pm

I see, so it’s not specifically a gaming mouse, so there’s no need for specific drivers.

Whoa, what a coincidence.

You are far more patient than me, because I would have switched peripherals the second time it happened.

Well, I’m a volunteer and fellow player, but the thanks is appreciated nonetheless!

MrNiceGuy-11633 · January 23, 2020, 2:17am

Thank you for this; I just installed discord and it started happening for me too. Maddening!

Kaedi-11739 · January 23, 2020, 3:12am

For Discord, try disabling the “in-game overlay feature”

Open Discord
Click User Settings (the gear icon in the lower left corner of the Discord interface window)
Look for App Settings in the setting navigation bar and click it.
Toggle “Enable In-Game Overlay” to off.
Reboot your computer and then attempt to run Overwatch again.

Please note, since you bumped an 11-month old topic, expect this thread to possibly be locked.