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Map selection works perfectly Counter Strike. The most successful FPS game ever for over 20 years.
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Forcing players to play maps they hate just pre tilts them and gives them a worse game experience.
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Players have left overwatch to play games with a more streamlined experience in terms of maps and playable characters.
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The more you ignore how players behave, the feedback from players regarding their preferences the more players will understand that Overwatch is not for them.
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Communities of certain modes cannot form if everything is randomly shoved down our throats because you think you know better. You do not know better. Players know what they want to play and will play it.
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You can give extra rewards for players that play all random all roles. I will gladly take less rewards for more fun.
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Good luck retaining your players if you keep ignoring how they want to play your game.