Submitted a ticket, got a “turn it off and on” response and was asked to post my problem here.
A couple friends and I purchased premium battle passes and did not receive the bonus tiers towards our battle passes. I personally paid for the 1000 version, I am able to use the new DVA skin and I am receiving rewards from the pass - but did not get what I assumed was the 10 tiers unlocked.
I see that there is a similar topic, but the OP stated their issue was solved without saying what resolved it.