I am missing skins from playing overwatch 1 on my xbox, ive been through months of tickets and ive finally had someone conclude that i have merged my accounts correctly and that i have my sprays and achievments from overwatch 1 just non of my skins. theyve instructed me to post a bug report as only a developer can help me
“I want to confirm that this is a weird situation as you have the achievements and sprays but not the skins. Also, this is indeed the Overwatch account you are referring to, I can conclude this based on the account’s creation date. This contradiction leads me to believe that this is indeed a bug in the game, as the skins should appear in-game.”