Hello,
I am experiencing an issue with my Overwatch 2 account where several cosmetic items (skins) that I previously owned are now missing. I have video evidence showing that these skins were in my inventory before and are now no longer available.
The skins I am referring to are: [ kiriko-lifeguard , lifeweaver-lifeguarder , mercy-beach rescue, mercy-wyvern ] and that what i noticed now .
I would appreciate it if you could assist me in recovering these items.
Account Information:
• BattleTag: [ danya]
• Platform: [PC ]
Thank you for your assistance, and I look forward to your prompt response.
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Do you recall actually paying for these in the shop?
Why they are missing is because with gamepass, you can use all of the last 3 season’s shop skins for free. As a new season starts, these skins rotate.
So unfortunately all of the skins you listed are now unavailable to use for free as a new season has started, pushing these ones out of rotation.
i am sure i paid for mercy-beach rescue
I am also having this problem. There are a few skins I do remember having and playing as, but now I can no longer do so. 
hmm then unfortunately all you can do is hope that dev’s return all these people’s missing skins, (which isn’t likely honestly). No point in opening a support ticket either as they’ll just tell you to come post about it here.
I often question if they even look at these posts because they never respond to anything unless it’s frame rate/loading issues. I’ve never seen them respond to missing skin posts. (Which there have been a LOT of recently).
If you have Xbox Game Pass, all those skins were included as part of it, and they rotate away after 2 seasons so they’re not unlocked anymore since you technically don’t own them…
Mercy has the Lifeguard skin too so maybe you’re confusing having bought Beach Rescue but actually got Lifeguard instead.
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