This is just a bump, because I’m impatient and this is a solution
I also forgot to mention to @WyomingMist that I do not believe any of the items where acquired from OWL tokens, but alot of them were from the 2017 Summer games.
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I have the same problem, nowhere have they been able to help me, not even in the forums. The problem here is that they are designs that i buy for real money. I don’t want a refund, I want a solution to something that has been going on for at least two years.