Microphone not working

Technical Support
1

I’m not great in technical expertise when it comes to my computer, but any help would be extremely helpful. My microphone part of my headset works when I do the setup on the PC settings, and the settings and mic test on the BattleNet app, but in-game it doesn’t seem to work. I’ve looked at other forum posts, but they don’t seem to discuss exactly what I’m having trouble with. I’ve tried everything I can think of, can anyone help walk me through the steps they took to get theirs to work?

I have completed all these steps:
With the voice chat tech we’re using, it’s very important to configure your Windows software firewall, because voice chat is transmitted over some specific ports. It’s important to configure TCP as well as UDP ports for Overwatch. You can refer to this article for instructions:

Configuring Router and Firewall Ports

Some special instructions not included in the article…

After selecting the TCP radio button, copy-paste the following line for the Specific Local Port field:

80, 443, 1119

After finishing the TCP rule, make a new rule following the steps, but select UDP instead of TCP. Then, for those Specific Local Ports, copy-paste this:

3478-3479, 5060, 5062, 6250, 12000-64000

Let’s also check some Windows-level device permission settings.

Make sure Exclusive Mode is disabled:

  1. Right-click the speaker icon in the system tray and select Recording Devices.
  2. Select your device and click Properties.
  3. Select the Advanced Tab.
  4. Uncheck any boxes in the Exclusive Mode section.

Ensure apps are able to utilize the mic:

  1. Hit Windows key and type settings.
  2. Go to the Settings app.
  3. Click Privacy.
  4. Under the Microphone category, toggle “Let apps use my microphone” off and then back on.

Change how Windows behaves when it detects communications devices:

  1. Hit Windows key and type sound.
  2. Go to the Sound options.
  3. Click the Communications tab.
  4. For the setting “When Windows detects communications activity”, set it to “Do nothing”.

In conjunction with the above step, in-game you can go to Audio settings and try toggling your voice chat device between Default Devices or Comms Devices.

Also let it be known that this is only an issue in Warzone. No other game am I having microphone issues

2

This forum only supports the live Overwatch client. For in-game issues with Activision games (separate company), you’ll want to contact that company’s support channels.