I’m having issues were sometimes my game would stutter and freeze while in game, but my character still moves without input most of the time out of map or towards enemy team and dying. Worse cases were I freeze frame for a good 10 seconds and goes back to hero displays in game.
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This can be caused by either packet loss or hardware bottlenecking. Are you seeing the orange packet loss icons flashing in the top left-hand corner?
I don’t see anything, the entire screen freezes and goes black sometimes. But I can tab out and stuff just not in game. If I see it again I will take a video of it with my phone and post it. I tried watching the replay and it shows my hero walking off like an idiot, but no freeze.
Let’s go ahead and get both a WinMTR and a dxdiag.
WinMTR instructions (click to expand/collapse)
This data request is for players connecting to NA or OCE realms. EU players can post their data in the EU forum for troubleshooting.
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Follow the support documentation for WinMTR.
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Run the test until you encounter the issue again, or for at least 10 minutes.
Share your results in a reply:
- Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
- Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
- Break any links by adding a space before .com, .net, etc.
DxDiag instructions (click to expand/collapse)
- Reboot your PC
- Only open Overwatch and play until you experience the issue.
- Press Windows Key + R, then type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save.
To add it to your reply here:
- Open the text file and copy all of the text.
- Paste the text in your reply.
- Highlight the pasted text and click </> on the post editor.
If your DxDiag does not fit in one message, you can post it on [Pastebin.com](http://pastebin.com/) and provide the hash code (the numbers/letters after the .com) in your reply. This is my preferred method of looking over these reports.
Note: I deleted the “.'s” on the things so it doesn’t recognize it as a site.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 438 | 438 | 0 | 0 | 42 | 0 |
| 142.254.145.41 - 1 | 435 | 434 | 7 | 9 | 84 | 10 |
| 24.29.0.201 - 0 | 438 | 438 | 15 | 59 | 576 | 23 |
| be32.dytnoh5501r.midwest.rrcom - 0 | 438 | 438 | 8 | 14 | 116 | 13 |
| be28.clevohek01r.midwest.rrcom - 1 | 435 | 433 | 14 | 21 | 126 | 24 |
|bu-ether17.vinnva0510w-bcr00.tbone.rrcom - 1 | 434 | 433 | 22 | 28 | 116 | 29 |
| 66.109.3.24 - 0 | 438 | 438 | 23 | 28 | 85 | 27 |
| 66.109.5.117 - 0 | 438 | 438 | 23 | 26 | 85 | 53 |
| 66.109.9.155 - 0 | 438 | 438 | 19 | 29 | 131 | 24 |
| ae1-br01-eqdc2.as57976net - 1 | 431 | 429 | 35 | 40 | 210 | 38 |
| et-0-0-2-br01-eqch2.as57976net - 0 | 438 | 438 | 39 | 48 | 249 | 61 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
DxDiag posted on pastebin: aUfmak5q
The connection test looks fine, all 438 packets are making it to Blizzard. However, your DxDiag is missing a lot of info from the top half of the report. From what I can see, you need to update Windows, and you’re using a Razer Chroma device, so it’s possible you’re being affected by this:
Otherwise, I would look at the power mode and make sure it’s set to high performance, or check for overheating. I have no idea if this is a laptop or PC due to the first part of the report missing.
Ok ill try those and see if it fixes some things. Thank you for the help so far.