Mic not working in game

Technical Support
1

I’ve already tried going into bliz settings and editing mic settings but that doesnt work. Its a built in mic to my Steelseries Arctis 3.

2

Hello AwesomeDog86!

Have you been able to use the mic before? If yes, we might just need to adjust some Windows settings. Otherwise, I’ll have additional steps below.

First, the various Windows settings to check…

Make sure Exclusive Mode is disabled:

  1. Right-click the speaker icon in the system tray and select Recording Devices.
  2. Select your device and click Properties.
  3. Select the Advanced Tab.
  4. Uncheck any boxes in the Exclusive Mode section.

Ensure apps are able to utilize the mic:

  1. Hit Windows key and type settings.
  2. Go to the Settings app.
  3. Click Privacy.
  4. Under the Microphone category, toggle “Let apps use my microphone” off and then back on.

Change how Windows behaves when it detects communications devices:

  1. Hit Windows key and type sound.
  2. Go to the Sound options.
  3. Click the Communications tab.
  4. For the setting “When Windows detects communications activity”, set it to “Do nothing”.

In conjunction with the above step, in-game you can go to Audio settings and try toggling your voice chat device between Default Devices or Comms Devices.

If you’ve not been able to use voice chat at all, we’ll want to check your firewall settings.

With the voice chat tech we’re using, chat is transmitted over some specific ports. It’s important to configure TCP as well as UDP ports for Overwatch. You can refer to this article for instructions:

Configuring Router and Firewall Ports

Some special instructions not included in the article…

After selecting the TCP radio button, copy-paste the following line for the Specific Local Port field:

80, 443, 1119

After finishing the TCP rule, make a new rule following the steps, but select UDP instead of TCP. Then, for those Specific Local Ports, copy-paste this:

3478-3479, 5060, 5062, 6250, 12000-64000

Then finish the steps and retry the game! Best of luck in your adventures :slight_smile:

3

I’ve done all of this and It did not work. (And I’ve been able to use it before)

1 Like
4

I had the same issue. Windows pushed an update. Go to System Settings > Privacy Settings(search it) > App Permissions > Microphone > Turn Allow apps to access microphone ‘ON’

Not sure if it will help you, but it did help me.

5

We’ve been noticing that sometimes even if the setting is already on, turning it “Off” and then back “On” fixes it as well. Out of date sound Drivers may also be a cause for this.

If you’re still having trouble after this troubleshooting, please generate a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post and put four tilde (~) marks in front of it. It’ll look like this when you’re done:

DXDiag goes here
6

A post was split to a new topic: Hyperion - Voice Issues