Mic is not working

Technical Support
1

For the past couple days my mic has refused to work when push to talk it makes the activation sound but no one can hear me and i don’t see my profile pop up. My mic works fine on every other platform,Skype Discord etc. I have even uninstalled and reinstalled. My mic is not muted and its on the right device please help

1 Like
2

Have you checked the voice chat settings within the Battle,net (no links hue he, well played) app?

3

I have, it’s set to my Blue Snowball as my input device and my headset as my output device. It picks up my voice when i test it but in game no one can hear me.

4

Just to be sure, hit options > game settings > reset in-game options (under Overwatch) in Bnet and check the Privacy page in Windows, look for microphone and make sure “allow programs to use my microphone” is enabled.

You might want to memorize sensitivities etc before resetting the ingame settings BTW.

5

I tried that twice and it does not reset anything. after making the change do i have to reset battle net before launching?

6

ƑŁoƇKŦoƇK (Copy paste for the win, that’s a ton of alt codes)

Did you get a Windows Update recently? Did this issue just show up right around that time?

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7

Everything is updated atm. i think overwatch is the problem. Here is everything i have done in order. 1. I made sure my mic worked on discord and other games and it did. 2. I restarted my computer witch did nothing. 3. Uninstalled andreinstalled the game witch again did nothing. 4. I used my old crappy $20 headset and it worked. For some reason the game refuses to pick up anything from my snowball. It worked fine since christmas but for some reason it refused to work. It was random too. It started acting like this after i played a fortnite game with my pals and decided to go back to overwatch then no one could hear me. That same day i played overwatch before this happened and t worked fine. I hve no idea what to do

8

What do you have the sample rate on the snowball mic set to? Open up the Windows Recording Devices, right click the mic and go to Properties. From there go to Advanced and make sure the mic is not set above 48000 Hz.

9

The other thing to check is your Windows privacy settings. We’ve recently gotten a rash of reports of this setting blocking access to the mic. To fix it:

  1. Press Windows+Q and type Microphone
  2. Select Microphone Privacy Settings
  3. Toggle the setting for Let apps use my microphone to On

Apart from that, make sure to check your sample rate as Zhyxen mentioned. Let us know if you still need help after those two steps.

1 Like
10

Still nothing, have no idea why the game accepts other mics but not my snowball

11

Hey again,

Are you routing your headset through the bottom port of the mic*? If so, does it connect when you use your headset plugged into the PC and microphone separately?

(*) Assuming it has one. I’ve got one on my yeti, but don’t know if the snowball has a monitor port.

If that doesn’t help, what’s the model of the other mic you used? Are they both USB, or is one USB and one 3.5mm?

12

Both are USB and the snowball is just USB no monitor port

13

Got you,

Interesting - you mentioned uninstalling and I assume this means you uninstalled/reinstalled the game. Have you tried updating or reinstalling your drivers for that microphone? There may be some kind of glitch with the parts of the drivers we’re trying to access.

Apart from that it’s possible another program’s taking exclusive control of the mic. We can try this:

  1. Right click your volume control on your task bar and choose Recording devices
  2. Right click your microphone and choose Properties
  3. On the Advanced tab, disable Allow applications to take exclusive control of this device.
  4. Click Apply
  5. Repeat this for your headset on the Playback tab of the Sound window.

If you’re still having trouble after that let’s get some more info. We’ll need a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post. Put four tilde marks in a line above your DXDiag (~~~~) so it won’t stretch the page too much. If you do it right, it’ll look like this:

DXDiag information will be in here

In a separate post, let’s also grab your voice log. To do this, hop in game, try to get into a voice chat channel, then finish that game. Close the game immediately, then go to Documents\Overwatch\Logs. There should be an Overwatch.txt file there. Copy the information from the inside of that and post it into another post. If you get an error about not having permission to post links for either file, upload them to pastebin and link us that instead. (Just replace the slash/dots with {dot} and {slash})

14

Yeah, i basically gave up on this about 2 weeks ago. Strangely enough its randomly working now. Had no idea what was going on. Thanks for the support though.

15

ƑŁoƇKŦoƇK

We heard some players got a windows update recently. If this happened for you, it may have included a fix for the problem or a driver update that fixed it. Glad it’s handled though! If it comes back feel free to reach out.