Match Loading Error

I’ve loaded into competitive a couple of times since the new season began, but I’ve encountered a bug that has happened two times. It won’t load me into the hero selection and just puts me in the ground and shows the map, but it’s not the right location either. I can hear the voice chat and access chat, but it won’t let me go to heroes. The second time, I left it to happen and still, nothing changed, and I couldn’t join back due to the game being shut down. I’ve been penalized two times for something that’s out of my control. I have both times clipped aswell.