Massive lag spikes and rubber banding only in Overwatch

Technical Support
1

I’ve been unable to play for a few days after I started suddenly having issues with intense lag, used to see ping no higher than 40ms and now it will jump to 800ms every few seconds while playing.

WinMTR test:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 1 956 955 0 1 278 0
66-11-184-129.cpe.distributel. net - 1 859 858 0 259 2940 16
ip-66-49-184-28.rdns.distributel. net - 1 860 859 0 258 2941 16
216-58-96-121.cpe.distributel. net - 5 750 714 0 247 2682 2580
64.125.54.105.available.above. net - 1 858 857 0 263 2941 17
ae13.mpr1.tor3.ca.zip.zayo. com - 2 828 818 0 267 2943 18
ae16.cs3.ord2.us.zip.zayo. com - 99 195 2 0 43 45 41
ae3.cs1.lga5.us.eth.zayo.c om - 76 237 57 0 490 2606 39
ae13.er3.lga5.us.zip.zayo. com - 1 851 850 0 299 2946 38
pr01-eqfr5.blizzardonline. net - 1 852 851 0 299 2925 44
ae1-br01-eqny8.as57976. net - 0 845 845 35 334 2929 41
No response from host - 100 192 0 0 0 0 0
et-0-0-1-pe04-eqch2.as57976. net - 0 851 851 34 299 2942 50
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
No response from host - 100 192 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Any help would be much appreciated thank you!

2

Hey there, Rankinet!

Thank you for taking the time to report this with that WinMTR test data. The test here shows significant spikes in latency beginning from the second ‘hop’ and persisting through all subsequent hops:

The first hop in the test is the connection from your computer to the router or modem (depending on what device you’re connecting to), and second hop would be the network device immediately following – a router or your modem associated with your home network, or your ISP’s first node located nearby or directly outside of your home. Since the connection is spiking to 2940ms at this hop, this is almost certain to be what is causing the noticeable issues in-game.

With that in mind, if a wired Ethernet connection and/or the troubleshooting steps here have no impact, I recommend contacting your Internet Service Provider (ISP) for assistance determining what is causing the issues on that second hop. I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.

Hopefully this information has provided further insight into the situation and helps get things fixed up so you can get back to playing as normal! Let us know if you have any questions going forward.

1 Like
3

Thank you very much for the detailed reply, I already have an appointment for a tech from my isp to come out and check our hardware but thank you for clearing up where the issue is specifically, I really appreciate it!

4

any update? did it fix anything

having the same issues on the ME servers

5

Your connection issues will not be related to the OP’s, as they are located on different continent from you. You’d want to make your own thread with the same test.