Massive Frame/Bitrate drop while streaming

Technical Support
1

Hey all,

For the last few weeks, I have been experiencing some pretty crazy frame and bitrate drops while streaming Overwatch, and Overwatch only. I stream at 900p 60fps and it has been smooth sailing for a while now, but only recently has it started to have this kind of problem.

I have streamed Doom Eternal (for a GPU heavy game) and no issues, I streamed Paladins (for connection/ping heavy game) and no issues. I have contacted my internet provider (Spectrum) and we tested my connection and it was plenty strong (230down/11up) and even contacted Blizzard Tech support (I got no response and then one saying my issue was resolved when it sure wasn’t).

I was given the same response as it seems on here, run WinMTR and all that which had no issue at all. No dropped frames or lag that I can see. I live in Hawaii so my ping hovers around 70 - 120 normally depending on what server I connect to and even with that, connection was stable.

I have adjusted my output and bitrate and basically all quality settings I can think of in SLOBS and OW and yet even at the lowest settings for everything I still get huge spikes in Frames and bitrate. I legit go down to 0.5 fps and 100 bitrate. It is mostly in spikes, but they are frequent.

Just to be clear, the game itself does not experience any issues. I do not drop frames or lose connection while playing. It is only through my stream that things get messed up but ONLY with Overwatch.

Is there ANYONE who has had this issue? Is there any possible hope of fixing this?

2

Edit: Advice below might help troubleshoot, as well.

I think you’ll have more traction on this type of topic on Reddit since troubleshooting is only offered for the client itself here (and you said it’s working fine).

3

For what it’s worth, some anecdotal evidence for you. I had a similar problem when I was first started streaming WoW, and it was only with WoW, OW, and other blizzard games. I ended up upgrading my CPU and Memory, moved OW and WOW to an SSD drive and the problem went away.

You may also want to check your upload speeds with your ISP. Unless you’re on fiber, you’re probably maxed at maybe 30mbps upstream, and those are notoriously slow anyway, especially in cable networks.

Anyway - like I said take it for what it’s work, but Nicole’s advice is best, probably better to start a reddit thread.