[Main Thread] Account information missing

Same like I have none of my skins nor my account level!

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No one’s account is truly wiped/deleted/lost. Please check the announcement forum for an update.


The weird part for me is my console account got wiped and replaced with my PC progress (which is nowhere near my Console progress and cosmetics) so I’m still hoping ill get my console progress and that my PC account that was originally linked to Battle.net didn’t just replace it completely. Also FYI I never/haven’t account merged yet.

Still not synced on Xbox. Linked my Battle and Xbox accounts 20 hours ago. Verified after waiting 25 minutes in a queue on the title screen. Wonderful

Same, i dont have the OW1 skins and i have to do the tutorial. Is very frustatting and i dont know if i fuse de acconts i will lose the chance to recover everything

Finally an official response acknowledging and detailing the problem.

Thank you Blizzard.

I’m in the same boat. 2400 hours played and nothing merged over. I only play on Xbox and my accounts have lays been linked to battlenet . Honestly the queues are expected but the account merge issue is unacceptable. Also my friends list on Xbox overwatch is jacked displaying names of other people on my friends list.


same it sucks to have all you progress gone but I hope we all can have back on what we lost


Does that mean i can safely play overwatch on this wiped beginner edition of my account without worrying about it overwriting the 2000s hours i had in overwatch 1 with tons of money invested in it


It means you likely did not merge your account. Did you read the announcement?

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I just spent like 20 mins crying I’ve been playing since symetra threw shields ! And now I get a new account with nothing in it a complete Joke ! :smiling_face_with_tear:


Had my account merged and phone number added before the ow2 update, account is like a new one in the two times I’ve signed in.

Can they get it back if someone did not see any anouncement ?

I’m the same. I’m so incredibly mad and honestly a little panicked. It kicked my anxiety into hard drive. I’m super scared that I really did just lose everything. Nearly 700 hours on Mercy alone, have all her skins (including paid), her golden gun. I really, mostly, just want her stuff… I paid 60 for the original game and another like… 30 for Mercy’s stuff. That’s money down the drain if this isn’t fixed, and so many hours of my life just gone.

Why isn’t anyone reading the announcement addressing the missing cosmetics etc?

It’s right here:

in #announcements

I did. My account has long been merged, i played the ow2 beta with all skins and same stats and even played ow1 often in recent months because i was collecting for ow2s release.

I might sound really dumb in asking this but if I only play on one platform do I still need to do the account merge? my blizz account has been connected to my xbox one for ages, so I’m not sure if I still have to go through that process

The Overwatch 2 beta has nothing to do with the live game and whether your items are linked.

my sister lost everything. all her gold guns and every skin she had. not sure how to actually contact blizzard for this, but i need help to get her things back.

Known issue. Nothing to do but wait. Please read #announcements