Lost skins , cosmetics and highlights

I’m randomly losing half of my cosmetics (ex: I had the “eternal rest” highlight but now it’s locked). Is this intentional or is it a current bug?

EDIT: Overwatch 2 Launch Status Update - Announcements - Overwatch Forums (blizzard.com)

Thank you for your attention, I would like to be informed as I have already contacted support and I still haven’t received my items.

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