Lost connection to the game server

[Chawnnx-1800]

I’m north Mississippi too, man.

[EdGe-1147]

Thank you so much for looking into this. Please keep us updated here. I’m having trouble logging in right now. All I want to do is come home from work on this nasty rainy day in Austin, TX and play some Overwatch!

[Xeramora-1436]

Please keep us posted, Blizz appreciate everything you guys do. Been seeing a lot of people with Grande as their ISP having this issue.

For now I will play quick play when I can… of course this has to happen during the couple of quiet, boring weeks between jobs T_T

[GenjiTracer-1188]

I’m having the same issue after the recent updates. 50% of the time I can’t even get in-game as it “loses connection to game server”. When I finally manage to get ingame, I have insane rubberbanding, latency issues, audio issues, etc.

In 2 years of playing overwatch I’ve never had any such issues. I’m in south Texas and Grande is my ISP if it helps

[Xeramora-1436]

Hey guys, if you are having the same issue as we are go and post here:

Data-Gathering for Connection Issues When Routed Through Dallas Region [Dec. 7]

Hello gang! We are looking into reported connection issues affecting players whose connections travel through Dallas. These issues have been ongoing for several days at least. If you have been experiencing sporadic lag spikes, random fail-to-connect, or other connection issues mainly over this last week, please post back with the following: ISP: Region: Looking Glass test. WinMTR test for 5-10 minutes while playing. What server do you play on? This should be on the Network Graph next to t…

[Pascal-1229]

@Chawnnx-1800

After spamming connection attempts, I’m able to finally get into a game. One game went well and had no lag, then half way through the next match, this is how my game plays. This has been going on for around a week, and makes Overwatch unplayable. Does anyone have any advice that will allow me to play this game that I payed for properly? Please fix the servers - YouTube

This is exactly the same thing I’m dealing with on the occasions that I can log into the game, having issues with the failed logins too. It’s made things unplayable because I can’t see what I’m actually doing, and I’m not getting warnings about ults and such.

[JDuwu-1822]

South US
TotalPlay

TRACEROUTE:
traceroute to 187.190.148.200 (187.190.148.200), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.694 ms  0.684 ms  0.682 ms Blizzard(24.105.18.2)  5.004 ms  5.005 ms  5.005 ms
 3  137.221.105.14 (137.221.105.14)  5.052 ms  5.053 ms  5.064 ms
 4  137.221.66.22 (137.221.66.22)  5.046 ms  5.045 ms  5.044 ms
 5  137.221.83.72 (137.221.83.72)  26.117 ms  26.130 ms  26.131 ms
 6  137.221.65.66 (137.221.65.66)  25.990 ms  26.144 ms  26.128 ms
 7  137.221.74.32 (137.221.74.32)  25.748 ms  26.872 ms  26.811 ms
 8  17072-da1-ix.equinix.com (206.223.118.31)  52.250 ms  51.522 ms  51.482 ms
 9  * * *
10  fixed-187-190-148-200.totalplay.net (187.190.148.200)  58.267 ms  59.068 ms  58.528 ms


05/12/2018 02:21:00 UTC
--------------------

TRACEROUTE:
traceroute to 187.190.148.200 (187.190.148.200), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.324 ms  0.363 ms  0.386 ms Blizzard(24.105.18.2)  0.808 ms  1.089 ms  1.109 ms
 3  137.221.105.14 (137.221.105.14)  0.820 ms  0.826 ms  0.849 ms
 4  137.221.66.22 (137.221.66.22)  0.830 ms  0.852 ms  0.860 ms
 5  137.221.83.72 (137.221.83.72)  25.757 ms  25.783 ms  25.796 ms
 6  137.221.65.66 (137.221.65.66)  25.542 ms  25.690 ms  25.685 ms
 7  137.221.74.32 (137.221.74.32)  25.337 ms  25.697 ms  25.707 ms
 8  17072-da1-ix.equinix.com (206.223.118.31)  51.550 ms  51.596 ms  51.604 ms
 9  * * *
10  fixed-187-190-148-200.totalplay.net (187.190.148.200)  58.513 ms  58.245 ms  58.264 ms


05/12/2018 02:21:01 UTC
--------------------

PING:
PING 187.190.148.200 (187.190.148.200) 56(84) bytes of data.

--- 187.190.148.200 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3002ms



05/12/2018 02:21:00 UTC
--------------------

PING:
PING 187.190.148.200 (187.190.148.200) 56(84) bytes of data.

--- 187.190.148.200 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



05/12/2018 02:21:02 UTC
--------------------

MTR:
Start: Wed Dec  5 02:21:00 2018 Blizzard  1.|-- Blizzard                         0.0%    10    0.3   0.4   0.2   0.6   0.0 Blizzard 0.0%    10    0.5   0.6   0.5   0.8   0.0
  3.|-- 137.221.105.14                       0.0%    10    0.7   0.6   0.5   0.8   0.0
  4.|-- 137.221.66.22                        0.0%    10    0.7   1.8   0.5   7.9   2.4
  5.|-- 137.221.83.72                        0.0%    10   25.7  27.5  25.6  43.9   5.7
  6.|-- 137.221.65.66                        0.0%    10   25.8  26.5  25.5  34.0   2.5
  7.|-- 137.221.74.32                        0.0%    10   25.5  25.5  25.3  25.7   0.0
  8.|-- 17072-da1-ix.equinix.com             0.0%    10   50.5  50.5  50.4  50.7   0.0
  9.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- fixed-187-190-148-200.totalplay.net  0.0%    10   58.7  59.1  58.7  61.1   0.7


05/12/2018 02:21:00 UTC
--------------------

MTR:
Start: Wed Dec  5 02:21:01 2018 Blizzard  1.|-- Blizzard                         0.0%    10    0.3   0.3   0.2   0.4   0.0 Blizzard 0.0%    10    0.7   0.6   0.5   0.9   0.0
  3.|-- 137.221.105.14                       0.0%    10    0.7   0.6   0.4   0.8   0.0
  4.|-- 137.221.66.22                        0.0%    10    4.6   1.8   0.5   8.4   2.6
  5.|-- 137.221.83.72                        0.0%    10   25.8  29.8  25.6  57.2  10.0
  6.|-- 137.221.65.66                        0.0%    10   25.7  25.7  25.4  25.9   0.0
  7.|-- 137.221.74.32                        0.0%    10   25.5  25.6  25.4  26.0   0.0
  8.|-- 17072-da1-ix.equinix.com             0.0%    10   50.6  50.6  50.4  50.9   0.0
  9.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- fixed-187-190-148-200.totalplay.net  0.0%    10   58.9  59.8  58.6  63.4   1.5


05/12/2018 02:21:00 UTC
--------------------