Hey Pockets. I’m using Grande as well in the Austin, TX area and tried everything as you did (except reset drivers). Not sure if it’s just a coincidence or maybe it’s an issue with Grande and Blizzard trying to connect? Game launched for me on the U.S. servers last night after about 8 tries (wasted 15 mins of my time). Hopefully someone on the Blizzard server team looks into this and fixes ASAP. I love Overwatch and it’s been frustrating to not be able to play it when my time i limited as is. And I’m scared to go into a Competitive game because I don’t want to be kicked off the servers.
I hope so too. I just edited my main post, but it happened to my boyfriend’s main as well. Like mine, his other 2 accounts work fine. We live together in Corpus.
I’m so close to gold border, it sucks not being able to play since I have a lot of free time this week 
Blizzard pls help
No change. May actually be a bit worse if anything
Did you do something to get this fixed, Caterpepi? US server is working perfectly for me this afternoon. I’ll update again if I cannot get in later tonight.
I’m also on Grande in Austin and can’t connect. It did this to me once yesterday and after restarting the client it worked. Today I can’t connect at all and it is only to Overwatch. Hearthstone and Diablo both connect with no issues.
Edit: It is also only affecting this account. On the exact same computer with the exact same network connection I am able to log into my second account. This account is the only one unable to connect. This is an issue with Overwatch servers.
Yeah, it’s now broken for me again. Not loading the game. Was working fine earlier this evening!! So frustrating.
Hey all,
We’re currently investigating and gathering data for players affected by an emergent issue. It appears that the Dallas Level 3 node is holding up some of our traffic. We’ve been collecting reports and tests on the World of Warcraft forums already, and have been in communication with ISPs who have agreements with Level 3. We don’t currently have an estimate on when this will be resolved, as we don’t have any peering contracts with Level 3, but we have been hearing you. Thank you for your reports.
-Lantrasau
3 Likes
I want my 50 SR penalty reimbursed back to me, my 1 point endorsement level that was taken away, and have my 10 minute competitive suspension removed from my account pronto. All due to server disconnect. Its called “making the customer whole” when a service fails the customer, causing undue hardship.
I think this qualifies
Same here man
No idea what the hell happened
I tried resetting my password but can’t anything
After spamming connection attempts, I’m able to finally get into a game. One game went well and had no lag, then half way through the next match, this is how my game plays. This has been going on for around a week, and makes Overwatch unplayable. Does anyone have any advice that will allow me to play this game that I payed for properly? Please fix the servers - YouTube
3 Likes
What about those of us on PS4 servers all over the world who are having the exact same issue? When are you actually going to fix things because tonight I hit 5000 latency and that is some bull
Guys, if I cant log in, I cant buy loot boxes!!!$$$$$$$$$
PC: North Mississippi here so I assume central
Same issue, except I can connect to EU and Asia servers fine (albeit with high ping), I can’t get into NA except maybe 1/10 tries and when I do it’s 150ish ping
looking glass
traceroute to 68.180.49.120 (68.180.49.120), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.326 ms 0.319 ms 1.231 ms Blizzard(24.105.18.2) 1.163 ms 1.190 ms 1.208 ms
3 137.221.105.10 (137.221.105.10) 1.183 ms 1.192 ms 1.196 ms
4 137.221.66.16 (137.221.66.16) 1.155 ms 1.155 ms 1.152 ms
5 137.221.83.70 (137.221.83.70) 50.868 ms 50.890 ms 50.896 ms
6 137.221.65.66 (137.221.65.66) 27.138 ms 25.874 ms 25.819 ms
7 137.221.74.32 (137.221.74.32) 25.753 ms 25.774 ms 25.774 ms
8 eqix-da1.pavlovmedia.com (206.223.118.169) 25.261 ms 25.432 ms 25.449 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 68.234.128.255 (68.234.128.255) 85.653 ms 86.865 ms 87.178 ms
14 68.234.128.223 (68.234.128.223) 87.811 ms 86.292 ms 85.994 ms
15 host-48-1.msstmsu.starkville.ms.us.clients.pavlovmedia.net (68.180.48.1) 90.068 ms * 93.142 ms
06/12/2018 22:42:47 UTC
--------------------
TRACEROUTE:
traceroute to 68.180.49.120 (68.180.49.120), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.904 ms 1.909 ms 1.914 ms Blizzard(24.105.18.2) 2.882 ms 2.917 ms 2.933 ms
3 137.221.105.10 (137.221.105.10) 2.861 ms 2.883 ms 2.909 ms
4 137.221.66.16 (137.221.66.16) 2.809 ms 2.833 ms 2.875 ms
5 137.221.83.70 (137.221.83.70) 27.175 ms 27.192 ms 27.216 ms
6 137.221.65.66 (137.221.65.66) 26.928 ms 25.735 ms 25.726 ms
7 137.221.74.32 (137.221.74.32) 25.724 ms 25.700 ms 25.702 ms
8 eqix-da1.pavlovmedia.com (206.223.118.169) 25.380 ms 25.227 ms 25.224 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 68.234.128.255 (68.234.128.255) 90.073 ms 90.467 ms 90.787 ms
14 68.234.128.223 (68.234.128.223) 92.588 ms 86.481 ms 86.592 ms
15 host-48-1.msstmsu.starkville.ms.us.clients.pavlovmedia.net (68.180.48.1) 90.281 ms 89.970 ms *
06/12/2018 22:42:48 UTC
--------------------
PING:
PING 68.180.49.120 (68.180.49.120) 56(84) bytes of data.
64 bytes from 68.180.49.120: icmp_seq=1 ttl=51 time=86.8 ms
64 bytes from 68.180.49.120: icmp_seq=2 ttl=51 time=85.9 ms
64 bytes from 68.180.49.120: icmp_seq=3 ttl=51 time=86.9 ms
64 bytes from 68.180.49.120: icmp_seq=4 ttl=51 time=87.4 ms
--- 68.180.49.120 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 85.935/86.802/87.447/0.622 ms
06/12/2018 22:42:47 UTC
--------------------
PING:
PING 68.180.49.120 (68.180.49.120) 56(84) bytes of data.
64 bytes from 68.180.49.120: icmp_seq=1 ttl=51 time=86.4 ms
64 bytes from 68.180.49.120: icmp_seq=2 ttl=51 time=86.6 ms
64 bytes from 68.180.49.120: icmp_seq=3 ttl=51 time=86.6 ms
64 bytes from 68.180.49.120: icmp_seq=4 ttl=51 time=87.9 ms
--- 68.180.49.120 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 86.475/86.927/87.929/0.653 ms
06/12/2018 22:42:48 UTC
--------------------
MTR:
Start: Thu Dec 6 22:42:47 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.2 0.2 0.3 0.0 Blizzard 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 137.221.105.10 0.0% 10 0.5 0.6 0.5 0.8 0.0
4.|-- 137.221.66.16 0.0% 10 0.6 0.7 0.5 1.8 0.0
5.|-- 137.221.83.70 0.0% 10 27.9 26.0 25.6 27.9 0.7
6.|-- 137.221.65.66 0.0% 10 25.7 40.0 25.6 141.5 36.7
7.|-- 137.221.74.32 0.0% 10 38.7 26.9 25.4 38.7 4.1
8.|-- eqix-da1.pavlovmedia.com 0.0% 10 25.2 25.3 25.2 25.4 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 68.234.128.255 0.0% 10 86.0 86.2 83.9 91.7 2.4
14.|-- 68.234.128.223 10.0% 10 88.9 87.3 86.1 89.8 1.3
15.|-- host-48-1.msstmsu.starkville.ms.us.clients.pavlovmedia.net 0.0% 10 90.1 90.5 89.9 91.8 0.3
16.|-- host-49-120.msstmsu.starkville.ms.us.clients.pavlovmedia.net 0.0% 10 86.6 87.8 86.0 92.3 1.9
06/12/2018 22:42:47 UTC
--------------------
MTR:
Start: Thu Dec 6 22:42:50 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.2 0.2 0.4 0.0 Blizzard 0.0% 10 0.6 0.5 0.5 0.6 0.0
3.|-- 137.221.105.10 0.0% 10 0.6 0.6 0.4 0.7 0.0
4.|-- 137.221.66.16 0.0% 10 0.6 0.6 0.5 0.7 0.0
5.|-- 137.221.83.70 0.0% 10 25.6 25.6 25.5 25.8 0.0
6.|-- 137.221.65.66 0.0% 10 25.6 28.5 25.5 53.8 8.9
7.|-- 137.221.74.32 0.0% 10 25.4 25.4 25.3 25.7 0.0
8.|-- eqix-da1.pavlovmedia.com 0.0% 10 25.2 25.2 25.2 25.3 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 68.234.128.255 0.0% 10 84.0 84.3 83.9 86.0 0.3
14.|-- 68.234.128.223 10.0% 10 86.3 89.3 85.9 112.0 8.6
15.|-- host-48-1.msstmsu.starkville.ms.us.clients.pavlovmedia.net 0.0% 10 90.4 94.5 90.0 124.1 10.5
16.|-- host-49-120.msstmsu.starkville.ms.us.clients.pavlovmedia.net 0.0% 10 89.1 88.0 86.1 92.5 1.9
06/12/2018 22:42:50 UTC
--------------------
WinMTR
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 124 | 124 | 0 | 0 | 3 | 0 |
|host-48-1.msstmsu.starkville.ms.us.clients.pavlovmedia.net - 0 | 124 | 124 | 0 | 0 | 3 | 0 |
| 68.234.193.61 - 0 | 124 | 124 | 0 | 1 | 23 | 1 |
| 68.234.128.222 - 0 | 124 | 124 | 1 | 1 | 12 | 1 |
| 68.234.128.186 - 1 | 121 | 120 | 22 | 23 | 28 | 24 |
|ge0-0-0-5-3517.edge1.txdfw1.pavlovmedia.net - 0 | 124 | 124 | 63 | 65 | 72 | 64 |
| v3536.edge2.txdfw.pavlovmedia.net - 2 | 117 | 115 | 63 | 64 | 71 | 67 |
| eqix-da1.blizzard.com - 1 | 121 | 120 | 64 | 66 | 91 | 64 |
| ae1-br01-eqda6.as57976.net - 1 | 121 | 120 | 83 | 87 | 215 | 97 |
| et-0-0-4-br01-eqch2.as57976.net - 4 | 113 | 109 | 62 | 67 | 167 | 62 |
| be1-pe02-eqch2.as57976.net - 7 | 101 | 94 | 80 | 82 | 93 | 81 |
| chi-eqch2-ia-bons-04.as57976.net - 2 | 117 | 115 | 81 | 83 | 91 | 82 |
| 24.105.62.129 - 5 | 105 | 100 | 84 | 85 | 91 | 88 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
help
1 Like
I’m north Mississippi too, man.
Thank you so much for looking into this. Please keep us updated here. I’m having trouble logging in right now. All I want to do is come home from work on this nasty rainy day in Austin, TX and play some Overwatch! ![:smiley:](https://d74zh8edaijub.cloudfront.net/en/overwatch/images/emoji/twitter/smiley.png?v=6" ":smiley:")
1 Like
Please keep us posted, Blizz 
appreciate everything you guys do. Been seeing a lot of people with Grande as their ISP having this issue.
For now I will play quick play when I can… of course this has to happen during the couple of quiet, boring weeks between jobs T_T
2 Likes
I’m having the same issue after the recent updates. 50% of the time I can’t even get in-game as it “loses connection to game server”. When I finally manage to get ingame, I have insane rubberbanding, latency issues, audio issues, etc.
In 2 years of playing overwatch I’ve never had any such issues. I’m in south Texas and Grande is my ISP if it helps
3 Likes
Hey guys, if you are having the same issue as we are go and post here:
This is exactly the same thing I’m dealing with on the occasions that I can log into the game, having issues with the failed logins too. It’s made things unplayable because I can’t see what I’m actually doing, and I’m not getting warnings about ults and such.
South US
TotalPlay
TRACEROUTE:
traceroute to 187.190.148.200 (187.190.148.200), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.694 ms 0.684 ms 0.682 ms Blizzard(24.105.18.2) 5.004 ms 5.005 ms 5.005 ms
3 137.221.105.14 (137.221.105.14) 5.052 ms 5.053 ms 5.064 ms
4 137.221.66.22 (137.221.66.22) 5.046 ms 5.045 ms 5.044 ms
5 137.221.83.72 (137.221.83.72) 26.117 ms 26.130 ms 26.131 ms
6 137.221.65.66 (137.221.65.66) 25.990 ms 26.144 ms 26.128 ms
7 137.221.74.32 (137.221.74.32) 25.748 ms 26.872 ms 26.811 ms
8 17072-da1-ix.equinix.com (206.223.118.31) 52.250 ms 51.522 ms 51.482 ms
9 * * *
10 fixed-187-190-148-200.totalplay.net (187.190.148.200) 58.267 ms 59.068 ms 58.528 ms
05/12/2018 02:21:00 UTC
--------------------
TRACEROUTE:
traceroute to 187.190.148.200 (187.190.148.200), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.324 ms 0.363 ms 0.386 ms Blizzard(24.105.18.2) 0.808 ms 1.089 ms 1.109 ms
3 137.221.105.14 (137.221.105.14) 0.820 ms 0.826 ms 0.849 ms
4 137.221.66.22 (137.221.66.22) 0.830 ms 0.852 ms 0.860 ms
5 137.221.83.72 (137.221.83.72) 25.757 ms 25.783 ms 25.796 ms
6 137.221.65.66 (137.221.65.66) 25.542 ms 25.690 ms 25.685 ms
7 137.221.74.32 (137.221.74.32) 25.337 ms 25.697 ms 25.707 ms
8 17072-da1-ix.equinix.com (206.223.118.31) 51.550 ms 51.596 ms 51.604 ms
9 * * *
10 fixed-187-190-148-200.totalplay.net (187.190.148.200) 58.513 ms 58.245 ms 58.264 ms
05/12/2018 02:21:01 UTC
--------------------
PING:
PING 187.190.148.200 (187.190.148.200) 56(84) bytes of data.
--- 187.190.148.200 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3002ms
05/12/2018 02:21:00 UTC
--------------------
PING:
PING 187.190.148.200 (187.190.148.200) 56(84) bytes of data.
--- 187.190.148.200 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
05/12/2018 02:21:02 UTC
--------------------
MTR:
Start: Wed Dec 5 02:21:00 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.2 0.6 0.0 Blizzard 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 137.221.105.14 0.0% 10 0.7 0.6 0.5 0.8 0.0
4.|-- 137.221.66.22 0.0% 10 0.7 1.8 0.5 7.9 2.4
5.|-- 137.221.83.72 0.0% 10 25.7 27.5 25.6 43.9 5.7
6.|-- 137.221.65.66 0.0% 10 25.8 26.5 25.5 34.0 2.5
7.|-- 137.221.74.32 0.0% 10 25.5 25.5 25.3 25.7 0.0
8.|-- 17072-da1-ix.equinix.com 0.0% 10 50.5 50.5 50.4 50.7 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- fixed-187-190-148-200.totalplay.net 0.0% 10 58.7 59.1 58.7 61.1 0.7
05/12/2018 02:21:00 UTC
--------------------
MTR:
Start: Wed Dec 5 02:21:01 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0 Blizzard 0.0% 10 0.7 0.6 0.5 0.9 0.0
3.|-- 137.221.105.14 0.0% 10 0.7 0.6 0.4 0.8 0.0
4.|-- 137.221.66.22 0.0% 10 4.6 1.8 0.5 8.4 2.6
5.|-- 137.221.83.72 0.0% 10 25.8 29.8 25.6 57.2 10.0
6.|-- 137.221.65.66 0.0% 10 25.7 25.7 25.4 25.9 0.0
7.|-- 137.221.74.32 0.0% 10 25.5 25.6 25.4 26.0 0.0
8.|-- 17072-da1-ix.equinix.com 0.0% 10 50.6 50.6 50.4 50.9 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- fixed-187-190-148-200.totalplay.net 0.0% 10 58.9 59.8 58.6 63.4 1.5
05/12/2018 02:21:00 UTC
--------------------