"Lost connection to game server" (Southeast Asia - redirected)

Technical Support
1

I have been trying to solve this problem for about 2 hours and I have done everything I can. I seem to not be able to log into the America overwatch servers. I am able to log into the EU and Asia servers fine but not Americas. It allows me to connect to the game server but when it says entering game it just stops and says “Lost connection to game server” even though my internet is fine and I can load any other game fine. I have tried reinstalling the game, restarting my modem and routers and scanning my game files. Nothing I do seems to work so now I am seeking help from someone who knows better. If anyone has the solution to this I would be grateful if you could share it.
Thank You

3 Likes
2

I just had this problem today, read my thread. i can log into my alt account but not my 2 main accounts. same problem, i can go into asia servers but not USA servers. very strange problem

4

Me and my friend is experiencing the same error as well. We cannot connect to US Servers and but can connect to ASIA and Europe.

I have raised a ticket to SUpport but they cannot also figure our was wrong>

1 Like
5

Same with me. Where are you all playing from though? Because I know SEA servers are on Singapore and my Singaporean friends are able to play at the time of writing.

As for the problem itself, I suspect they had some change with their servers on Amazon AWS which isn’t documented publicly. If this is the case, nothing we can do until they fix the server configs. For now, we can only check our files.

6

Im located in Singapore. My account cannot play in US servers, but i tried my friends account in my PC. and his account works.

If it’s a server issue, it should affect all users. this is somehow selective.

I want to play but damn support can’t do anything

1 Like
7

Apparently the connection to US servers are broken due to cable or whatever that is. Below is my WinMTR result to 24.105.30.129, which appears to be a login server for Overwatch residing in US:

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 51 51 0 0 2 0
45.126.80.33 0 51 51 1 2 39 1
45.126.81.17 0 51 51 1 3 39 2
125.208.157.53.cbn.net.id 0 51 51 1 6 45 8
210.210.161.38.cbn.net.id 0 51 51 1 3 46 1
121.100.4.89 0 51 51 1 6 52 2
121.100.5.10 0 51 51 15 17 54 15
snge-b1-link.telia.net 0 51 51 15 17 54 15
las-b21-link.telia.net 0 51 51 181 182 199 182
blizzard-ic-322961-las-b21.c.telia.net 12 35 31 188 189 202 202
ae1-br01-eqla1.blizzardonline.net 12 35 31 188 192 245 202
be1-pe01-eqla1.blizzardonline.net 0 51 51 181 183 220 182
24.105.30.129 23 27 21 0 189 200 200
8

Im a also playing from SEA.

9

Because apparently it’s not Blizzard’s own problem.

10

How can it be a cable issue when some players located in singapore can play in US Servers… its not gonna be because the cloud provider made some changes…

if its a cable issues ALL users should be impacted… if its AWS then it should affect all accounts or whatever…

11

if use vpn to connect to overseas server (non-singapore) can login butt lag

12

Used my alt ISP:

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 60 60 0 0 1 0
10.49.64.1 0 60 60 6 11 41 10
192.168.254.201 0 60 60 7 13 47 10
192.168.191.17 0 60 60 8 13 47 13
192.168.255.158 0 60 60 7 13 42 9
lynx-static-116-68-229-110.lynx.net.id 0 60 60 18 26 56 26
snge-b1-link.telia.net 0 60 60 19 23 55 20
snge-b1-link.telia.net 0 60 60 20 25 55 22
las-b21-link.telia.net 2 56 55 199 203 217 203
blizzard-ic-322961-las-b21.c.telia.net 0 60 60 193 198 230 195
ae1-br02-eqla1.blizzardonline.net 7 48 45 188 194 237 191
be2-pe01-eqla1.blizzardonline.net 9 46 42 0 203 239 203
24.105.30.129 2 56 55 199 204 217 205

Seems like it’s something else.

13

Thanks I will try that.

14

Guys i have same problem with you guys. cant login to game. i’m from SEA.
my friends can play this game but no for me. i dont know what to do now. any resolutios for this?

15

I still havent found anything but vpn works. Its got to be something to do with our IPS. Check if people have the same IPS as you if they do and they cant play then its that. Hopefully it will be fixed soon. I don’t wont to decay :(.

16

Right now i can play at Asia server. but the ping there damn high. still playable if we go Quickplay. but for comp i dont think so.

17

There is still no news about this yet. Support is no longer responding on my ticket.
Im located here in Singapore under Starhub (ISP) anyone here singapore with the ISP connection as mine?

thanks

18

I’m not a Singaporean but I know I have a friend who has Starhub as well, still able to play the last time I saw him today.

19

Do you think swapping to a different ISP will do anything at all or not? Cause it starting to become annoying that I cant play without using VPN.

20

Switching ISPs might enable you to connect due to possibly the different route they take to reach the login server. In my case, however, it didn’t do a thing.

For Starhub users, you might want to ask your tech support to re-route your connection. I have talked to the Blizzard supports and they said they are also looking into this problem and what we can only do right now is to contact our ISP.

Also @Blizzard, can you freeze SR decay for Diamond and up if this problem lives over 24 hours?

21

Ok thank you. Good to hear they can freeze sr decay. Hopefully it wont last longer than 24 hours. I will call my IPS and see what they say.
Thank you