Hi all, I’ve been playing OW 1/2 for years now and received this error for the first time just a few days ago. I have tried every step in this “Disconnection Problems” troubleshooting page which includes flushing DNS/ping, ensuring there are no firewall or security issues, optimising and resetting my network connection, uninstalling both OW and Battle.net launcher and reinstalling them, etc.
Every time I try to load up the game, I am brought to the menu screen but around half the time my store and credit balance isn’t loading and the bottom right panels about new releases/events are not displaying properly. After around 15-30 seconds of loading into the menu, regardless of whether I try to enter a game or not, the application shows me a screen that says “Lost connection to game server.”
I can also try to upload my dxdiag, msinfo, and WinMTR if required. I tried contacting support but they just sent me the same article I already followed in its entirety with no success. Any help is greatly appreciated!