Installed Overwatch on newly built Windows 10 PC this week. wired connection Verizon FIOS US East location. Worked several days without issue. Didn’t make any settings changes anywhere. Now when I start the client, it gets stuck on ‘entering game’ for 10-20 seconds and says Lost Connection To Game Server. Attempted basic troubleshooting steps (reset router, reset Firewall, flushed DNS, etc.) with no luck. Any assistance would be greatly appreciated!
I’m trying to post my looking glass results, but it’s blocking it because it says I cannot post links and the results have lines that are being read as links… How can I post the results here?
Looking Glass looks good, so it’s likely some sort of local issue on the computer causing the disconnect. Are you using any security software? Have you rebooted everything including network equipment?
The only active security program is Windows Defender. I have malwarebytes + superantispyware installed but not running passively. I power cycled router + PC prior to posting here.
Okay, maybe the DxDiag will provide clues. Otherwise you may have to go the ticket route and wait for a staff response. I can confirm both the Los Angeles and Chicago servers are working okay since I’ve been playing on them for about two hours, so it’s some other issue.
Click here to show/hide DxDiag instructions
Press Windows Key + R, then type DxDiag and press Enter.
In the DxDiag window, click Save All Information.
Name the file “dxdiag” and click Save.
To add it to your reply here:
Open the text file and copy all of the text.
Paste the text in your reply.
Highlight the pasted text and click </> on the post editor.
If your DxDiag does not fit in one message post it on Pastebin.com. Provide the link here like this [pastebin.com/xxxxx](http://pastebin.com/xxxxx) in your reply.
I also suggest opening the Windows Reliability History tool, which may show you what’s happening in the background to cause any errors.
Reliability history shows 3 critical events. Two related to Corsair.Service.DisplayAdapter and one COM Surrogate | summary: Stopped working 1/11/2020 1:36AM
The only Corsair products I own are the PSU and rgb keyboard… I downloaded iCue and it wouldn’t find my keyboard as a connected device so I uninstalled it days ago. Not sure why it would still be appearing as errors.
I do have MSI afterburner and Rivatuner Statistics Server installed, though they are not currently running. Those are the only programs I thought of when reading ‘heads up display for stats and stuff.’
Also noticed other Blizzard games run and connect without issue (Diablo, Modern Warfare, etc.). The only other game I am experiencing issues upon startup connecting is Apex Legends. Could be a router setting issue causing this, though I wouldn’t know where to begin to fix that.
I would uninstall it then, since it definitely is showing errors in both tools. I also noticed that your GPU is reporting a crash, and that’s common with the iCUE software that tries to display stats.
If you check the end of the report, you can see all apps causing issues. Skype, Valorant, XboxApp (could be the overlay from this), Corsair, etc.
Managed to uninstall iCue, bad news is Overwatch still won’t connect. What are the next steps in opening a troubleshooting ticket to attempt to resolve this?