Lost Connection to Game Server. Banned

Bug Report
1

Lately, I’ve been running into a really frustrating issue — frequent disconnections from the game server during competitive matches on the Asia servers. I wanted to ask if anyone else has been facing the same, or if I’m just the unlucky one here.

This isn’t just a one-off thing. I’ve noticed that in some lobbies, multiple players DC at the same time — sometimes from my team, sometimes from the enemy team. A few manage to rejoin, but many don’t. One time, six players got disconnected mid-match, and the game became completely unplayable.

The worst part? I’ve gotten bans that stack up to 20 hours — all because of something that’s completely out of my control. I understand the reasoning behind competitive bans — to keep the experience fair and smooth for others — but how is that fair in this situation?

For anyone wondering:

  • It’s not an ISP issue. I’ve checked with my provider, and everything’s clean.
  • It’s not a general connectivity issue. I don’t experience this with any other competitive game.
  • I even switched Battle.net regions, and surprise: the game runs fine.

I even submitted a support ticket, hoping to flag this problem and maybe get some clarity. Instead, I got the good ol’ generic troubleshooting steps copy-pasted back at me. No acknowledgment of a wider issue, no actual support — just a shrug in the form of a hyperlink.

So yeah, I’m posting here to ask: Has anyone else been dealing with the same disconnections on Asia servers during comp? If yes, maybe we can make some noise together. Because right now, it feels like we’re being punished for the game’s own instability.

Thanks for reading, and hoping for some solidarity (or a fix :crossed_fingers:)

2 Likes
2

can confirm. i have the same issue.

Blizard need to look into it

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3

I am experiencing the same exact thing. It started being once every couple months and then once a week or so. And now it’s happening about every other day. I have tried everything, deleting the game and redownloading multiple times and it has nothing to do with my internet. I play on playstation and i keep getting the troubleshooting link too but it’s for pc. It just happened to me again and now i am currently banned for the rest of season 15. Like??? I have contacted blizzard multiple times for help and nothing. They seriously need to fix this because i have so much money put into my account and i don’t want to be permanently banned for an issue that has nothing to do on my side.

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4

Me too, but I got stuck on the main menu screen

2 Likes
5

Yeah that’s what mine does too. And what’s weird is i don’t lose any progress or anything. It just doesn’t load me into a game and then i get a ban/suspension.

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This has been the general response all the way since Season 11. There have been hundreds of posts, thousands of comments, and thousands more views. Blizz has been silent, which tells me either they don’t know how to fix the problem or they don’t care enough to look into it. It’s something that players are going to have to deal with ig

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7

Mine has been doing the same!! It seems like every time anymore I join it’s guaranteed to happen. I just had another happen and I really don’t know what to do atp.