Loot box didnt give items

[zdog1000-1665]

I was opening a couple loot boxes and the screen zoomed in whenever I opened one. And I got the new Anniversary skin for zen from one box and went to equip it then the game said I had to unlock it first. I assume I lost other items from the other loot boxes as well.

[Nicole-1893]

This is a bug where it displays the wallpaper/a fifth item, but you didn’t actually receive the skin in that box.

Loot Box Opening Glitch (PC)

We are aware of an issue causing the camera to zoom in when opening an Anniversary Loot Box, making it difficult to see what items were received. There is an extra layer of confusion associated with this in that when the camera zooms, it focuses on the Anniversary background displayed on the main menu, erroneously giving the impression that players are receiving Anniversary skins from their Loot Boxes, which may not be the case.