Latency Spikes Constantly

Technical Support
1

Recently I have experienced ping spikes that can go all the way to 300ms and slowly fall back down, during that time, every thing on the map freezes for a moment, I can move around with perfect fps, but then a second later everyone teleports to where they were moving. It really makes the game unplayable in crucial moments because I can’t tell where they will appear next after a lag spike. I use wifi and this problem never happened in Overwatch until recently, and doesn’t happen in other games.

3 Likes
2

Please provide some network data to help us diagnose the issue.

3

Here are the copied results from the WinMTR test:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host (Can’t put in ip because it’s a “link”) - % Sent Recv Best Avrg Wrst Last
- 1 627 623 1 2 104 1
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

The results are incomplete. Please make sure you have completed all possible steps in the instructions.

5

I have the same issue. Here’s mine

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 687 687 0 30 1267 11
96.120.68.133 - 0 687 687 7 41 1258 11
te-0-0-0-8-sur02.lowell.ma.boston.comcast - 0 687 687 7 41 1266 14
162.151.189.17 - 0 687 687 7 41 1267 11
162.151.190.105 - 0 687 687 12 47 1261 17
be-7015-cr02.newyork.ny.ibone.comcast - 0 687 687 18 54 1267 23
be-10396-pe01.60hudson.ny.ibone.comcast - 0 687 687 18 53 1264 24
173.167.57.150 - 0 687 687 18 58 1286 19
ae1-br01-eqny8.blizzardonline - 0 687 687 18 59 1288 23
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
No response from host - 100 138 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

6

Hey Vellor,

Looks like you’re hitting some massive spikes between computer and router/access point. With the latency hitting those kind of numbers, could you tell us what make and model of modem you have and whether or not you’re hardwired to it?

DigiPar,

Just awaiting that second MTR attempt and we’ll be happy to take a look!

-Lantrasau

7

I’m connected through a 5Ghz channel on a TP Link AC1200. Having a hardwired connection is unfortunately not practical in my situation.

8

Looks like this device uses a Broadcom chipset for ethernet and wireless connections, so we don’t have to worry about Puma rearing its ugly head.

In that case, the best recommendation would be to hardwire if possible, though I understand its not feasible. Past that, I’d recommend seeking assistance with the manufacturer of the device or your ISP if you lease the equipment.

The goal there would be to swap wireless broadcast channels, open up ports, and disable some settings that have been known to cause difficulty for gaming traffic; QoS, UPnP, and SIP ALG specifically, if they’re enabled. Unfortunately, we are a bit more restricted when it comes to networking devices, but this should be a good start.

-Lantrasau