Latency ~issues~

Technical Support
1

Today I’ve been experiencing a weird situation. I Always play at 18~20ms latency. Therefore today it has risen a bit, as it’s displayed on my screen, it’s around 60ms. But the game is completely unplayable. Everyone teleporting as if it was at 1200ms or something. I can play apex legends or CS:go with no latency problems, but the same is not true for overwatch. I’ve already gone through the troubleshooting procedures but nothing seems to work. What can I do to fix it?

2

Let’s map your connection by doing a WinMTR test. That will see where the problem is:

WinMTR instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
    Network Graph
    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98
3

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.100.1 - 0 590 590 0 0 4 1
100.127.252.72 - 0 590 590 11 12 47 13
No response from host - 100 119 0 0 0 0 0
200.150.94.65 - 0 590 590 11 24 139 12
trunk10-src1bte-src1cos(dot)copel(dot)net - 0 590 590 11 22 267 79
as16509.saopaulo.sp.ix.br - 0 590 590 17 18 37 18
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
52.93.44.163 - 0 590 590 19 25 111 21
52.93.146.224 - 0 590 590 18 20 45 19
52.93.146.229 - 0 590 590 21 28 87 30
54.240.244.229 - 0 590 590 21 22 34 21
177.72.240.117 - 0 590 590 21 22 64 23
52.93.44.100 - 0 590 590 22 28 91 24
52.93.44.111 - 0 590 590 21 22 52 24
54.240.244.21 - 0 590 590 20 21 41 21
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
No response from host - 100 119 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

I see the problem. The server doesn’t like you.

6

Hopzz, which server do you normally connect to? I am seeing routing going from Seattle, WA all the way to Brazil, so you may want to add to this conversation in this topic:

7

I normally connect to SA servers. I’m from Brazil btw. On the topic above they’re only checking NA players misplaced in SA servers. What’s happening to me is the oposite.

8

Just to let you know, I’m also playing from Brasil and the connection goes correctly to sael, but I’m also getting this Latency spikes.
It started a couple days ago (around 08.02.2019)