The Latin American server keeps crashing. I’ve been penalized twice, today is the last day of the Drives and I can’t complete it. I’m missing two checkpoints and the server won’t let me play!
They should send it for maintenance and, at the very least, extend the drives a little due to this problem. So that those who can’t access the game due to server problems can complete it.
[UPDATE]
I contacted support, and they told me: "I understand that having a penalty on your account for things beyond our control is frustrating.
Even if the connection issues weren’t your fault, we have to ensure the best possible competitive environment for every player, and players disconnecting affects that experience."
Previously, another GM responded to me saying: "After reading your ticket, we understand that you are having some trouble connecting to Overwatch 2. I’m very sorry to hear that, we will take a look into this.
I fully understand the reason behind the request to extend the Drives event in the game. However, I must clarify that Customer Support does not make creative or administrative decisions in the game; this is something that only the development team can do.
On the other hand, I have researched your situation and found an article with possible solutions to your problem. Although you may have already tried them, please check the following link if you haven’t already done so:
https://support.blizzard.com/article/000143436
If the recommended steps do not work in your case, I recommend that you report this issue on our official forums so that you can receive help from our community.
These forums are constantly reviewed by our development team, so if they need to make any creative or technical adjustments, they will take it into account:
I sincerely hope this helps resolve the situation, even if I couldn’t help directly. If you need help with anything else, please don’t hesitate to contact us and let us know."
Between the first and second requests, I asked the support team to report this to the developers, and finally the response from the latter was, "I understand that having a penalty on your account for things beyond our control is frustrating.
Even if the connection issues weren’t your fault, we have to ensure the best possible competitive environment for every player, and players disconnecting affects that experience."
They’re really not listening. Since I posted here, I’ve seen many similar posts in the last hour.
I also read: “No one from the team is here.” I really feel like the support team is just mocking us…
According to their post “Leaver Penalties and Technical Issues,” server failure is very “rare,” but it happens constantly. It’s not rare, and even if the ban is unfair, the explanation is “It’s because it’s unfair to the rest of your team or players.”
What if you’re in a group with friends? Isn’t it unfair that you can’t play with your friends? Overwatch’s rules regarding this should change. It can’t be that if the server is down and they acknowledge that it is, they don’t fix it and just tell you, “That’s the way it is”…
I’m upset with the support team. They’re not doing their job properly…