Lag spikes on PC, but not on PS4

Technical Support
1

Hello,

I have been playing Overwatch on both PC and PS4 with no connection issues for a while, until I recently moved. Playing on the PS4 is perfectly fine, but now I get major lag spikes every few seconds but only on the PC.

I don’t understand why playing on the PC would lag, but not on the PS4? They are both connected via WiFi with a pretty fast connection speed, just like they were at my old place.

I ran WinMTR as it was advised in other threads, but I really don’t know how to read it. I imagine it’s something ISP related due to the recent move.

Any help would be appreciated!

   |------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                Hugo2 -    0 |  465 |  465 |    0 |  254 | 2852 |    1 |

|                               10.85.0.1 -    1 |  462 |  461 |    8 |  265 | 2871 |   10 |

|                              10.0.67.25 -    1 |  459 |  457 |    8 |  268 | 2875 |   12 |

|                              10.0.18.78 -    1 |  459 |  457 |    9 |  268 | 2877 |   14 |

|                              10.0.18.37 -    1 |  455 |  452 |   10 |  272 | 2875 |   14 |

|                            4.59.214.129 -    1 |  459 |  457 |   11 |  271 | 2910 |   14 |

|                            4.69.142.178 -   50 |  179 |   90 |    0 |  236 | 2754 |   26 |

|    BLIZZARD-EN.ear7.Chicago2.Level3.net -    1 |  464 |  463 |   23 |  275 | 2899 |   23 |

|              ae1-br02-eqch2.as57976.net -    1 |  462 |  461 |   22 |  283 | 2867 |   44 |

|               be2-pe2-eqch2.as57976.net -    0 |  465 |  465 |   22 |  278 | 2878 |   27 |

|                           24.105.62.129 -    0 |  465 |  465 |   24 |  280 | 2870 |   28 |

|________________________________________________|______|______|______|______|______|______|
2

There looks like a package loss in one of these sections I’m assuming. Although I’m thinking it could be a GPU issue. If it’s an ISP issue you’ll probably have to talk to Support and they also may want you to talk to your provider about a potential bug or route they may want you to let your ISP know to fix

3

Your delay between the PC and router is extremely high, reaching 2852ms. It’s either the cable, the port, the router, or your network card – since you’re not experiencing this on console.

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