Kiriko Twitch Drop not being sent

I made sure to add my Twitch account to my Blizzard account, claimed on Twitch. It still hasn’t shown after 8 days on my account. I received the voice line “My Friends” but not the Sukajan skin. The voice line I received practically instantaneously, but the skin I still don’t own. My boyfriend claimed both and got the skin 12 hours later, but I haven’t recieved it.

It’s honestly a load of bs when Blizzard says they can’t fulfill it since Twitch drops FAQ page states the following:

" I think I got a Drop, but why hasn’t the item shown up in my game account?

The game developer is responsible for fulfilling the Drop rewards in the game and in some cases, this may take time to process. Please contact the specific game developer directly for any questions. You can do some initial troubleshooting by checking that the item has shown up on your Drops Inventory page and that your game account is linked to the correct Twitch account."

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Same situation I’ve just made a post here about it, more twitch drops for the games starting tomorrow but if you can’t unlock things why bother!

Update 10 days later and I still haven’t recieved the skin. I got the voice line, spray, and donut charm, but not the skin.