I built my PC about 2.5 months ago. In the past 2 months I have had a consistent issue where my PC will turn off and automatically turn back on while playing games and I get the Kernel Power event ID 41 Task category (63). This issue is only in specific games, which is the strangest part. I can play demanding games like COD Warzone for hours with no crash. However, CSGO, Valorant, and Smite crash after about 10-20 minutes of playing. I am not sure what this could possibly be. The parts:
PSU: Corsair CX750M 80+ Bronze ATX
CPU: Geforce GTX 1660 Super
HDD: Segate Barracuda 2TB HDD
SSD: Western Digital WD Blue SN550
RAM: 16GB Corsair Vengeance DDR4 3000Ghz
Mobo: Gigabyte B450M DS3h
OS: Windows 10 Home
I have tried to go through the usual steps, because this is usually a PSU issue. First I made sure I had all the latest drivers. I manually removed multiple audio drivers in driver manager. I used Driver Booster to scan for other updates. I got the latest Geforce Driver from GeForce experience. I then ran various testing softwares to check if it was a temperature issue. I ran OCCT and did all the tests possible. No overheating, no memory fails, nothing. Eventually I give up and give it to my local PC guy who does every test imaginable. He took out each piece and tested them individually and in different machines. He could find nothing wrong with any individual piece. On top of that, he couldn’t get it to crash running any of the normal tests. I told him to play Overwatch and sure enough after 25 minutes the PC turns off and back on. He couldn’t figure out what was failing though, and even rebuilt my PC with a different mobo and it ran Overwatch fine. So we concluded that it is either the mobo or the GPU if it is a graphics card issue. So I went ahead and replaced the mobo with a new one (same model as the old one), and of course when I boot it up it shuts off. I’m kinda lost right now, because if it was a GPU issue it would crash in the tests. I have not reinstalled Windows, but that might be the next step. Any ideas? Recently it is just been happening in Overwatch, not CSGO.
Hi, volunteer here. Blizzard doesn’t offer hardware support for crashing/system shutoffs. However, you might be able to find the answer in the Windows Event Viewer under system logs, or in the Windows Reliability History. Those tools keep a record of your shutdowns/hardware failures for troubleshooting.
Just an update for anyone looking at the thread, I have done every test imaginable and checked every log, the Kernel Power returns no crash dumps/error codes. I posted here wondering if people have had the same issue as me. I decided to factory reset my Windows OS because I am 95% sure it is not a hardware issue. Will edit if I do not experience any crashes.
I was getting this a lot. I switched my power supply and havent had issues since. That could be your issue. It was driving me crazy. Constant shutdowns and was worried about my PC. its all good to go now.
Hello there, try updating bios of your motherboard and try disabled xmp profile of your ram memory in your bios you can also try disabled fast startup in windows.
i recommended dont use program for automatic updating drivers but always download mannualy from your mobo website.
Overwatch created Blue-Screens on my computer for a while until I finally found out that one of the processes was trying to access an unmounted hard drive. Just in case, you can try to remove all unneeded peripherals and hard drives.