Keep Losing Server Connection Despite Internet Never Going Down

Technical Support
#1

In about the past week, I have been constantly disconnected from the game server.

I thought it may have been an internet not working ATM situation and checked my internet service provider website but everything was golden on their end. Checked my upload and download speeds and they were at meet or above the stated figures from my internet plan.

So I have tried maybe cleaning my PC seeing if it was overheating and killing itself. That wasn’t it.

I tried setting my game setting to the lowest setting. That wasn’t it.

I reset my router, but that didn’t fix the disconnections.

Did the flush thing, that didn’t fix it.

Nothing seems to be fixable on my end so I am hoping someone else can help me out here cause I really wanna play.

#2

These methods are not reliable for testing the stability of your internet connection. Instead, you’d want to use the WinMTR mentioned at the top of this forum. Please follow those steps and post your test for someone to look over.

Connection, Installation, or Voice Chat problems include this as well:

  • Some WinMTR tests to the Overwatch server you’re playing on. If you can’t log into the game, you can use the generic overwatch login server IP for your region. Otherwise, run these tests while the problem is actively happening. If you catch a disconnection or latency issue with the test, it will make it easier for us to find the problem.

Source: Common Technical Issues and Solutions - #30 by Drakuloth

#3

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.1 - 12 | 470 | 416 | 2 | 13 | 319 | 11 |

| 10.96.176.1 - 12 | 470 | 417 | 8 | 14 | 335 | 9 |

| 100.127.74.192 - 13 | 457 | 400 | 9 | 15 | 366 | 10 |

| 100.120.100.18 - 13 | 450 | 392 | 8 | 15 | 308 | 12 |

| langbprj01-ae1.rd.la.cox_net - 16 | 418 | 352 | 20 | 29 | 377 | 33 |

| 68.105.30.130 - 17 | 406 | 337 | 21 | 30 | 177 | 89 |

| ae1-br01-eqla1.as57976_net - 38 | 272 | 169 | 23 | 181 | 763 | 223 |

| 137.221.68.79 - 14 | 447 | 388 | 20 | 29 | 716 | 22 |

| lax-eqla1-ia-bons-02.as57976_net - 15 | 430 | 367 | 21 | 26 | 93 | 32 |

| 24.105.30.129 - 1 | 665 | 662 | 20 | 25 | 561 | 23 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

So I did that test this was the results. I did the 5 minutes, got an disconnection event, and played for five minutes more.

#4

Hey there NightRaven,

Thanks for providing that WinMTR test data. The test here shows 12% packet loss beginning from the first ‘hop’ and persisting through all subsequent hops:

This first hop is the connection from your computer to the router or modem (depending on what device you’re connecting to). Packet loss is somewhat common to see with WiFi connections, so if you are using WiFi, try testing a direct connection to the router or modem via ethernet cable. Note that we do not directly support wireless connections. If you find that WiFi is the problem, you can contact the support team for the WiFi device or the wireless router.

If a wired connection doesn’t fix the issue or isn’t possible, and the troubleshooting steps here have no impact, I recommend contacting your Internet Service Provider (ISP) for assistance determining what is causing the packet loss. They might need to adjust network-level security/firewall settings or temporarily replace the network devices in your home to narrow it down further. Additionally, I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.

Hopefully this information has provided further insight into the situation and helps get things fixed up so you can get back to playing as normal! Let us know if you have any questions going forward.