Keep getting disconnected from game server

Technical Support
1

I cannot figure out how to not get disconnected from the game server. I have tried every solution I can find online (reset network settings, flushed DNS and renewed IP, reset modem and router, updated all drivers, run all software updates, and probably some other things I have forgotten by now).

I have deleted Overwatch and reinstalled it fresh.

No other game I play, nor any other application, loses connection. I can even be gaming with friends and our Discord connection doesn’t skip a beat but I’ve lost connection. I’m just tired of getting in-game penalties for continuing to test after changing yet another setting.

Here is what Looking Glass provides. I can see there are issues, but cannot solve them. Help!

TRACEROUTE:
traceroute to 104.183.240.136 (104.183.240.136), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.439 ms 0.392 ms 0.389 ms
2 24.105.18.131 (24.105.18.131) 2.028 ms 2.040 ms 2.041 ms
3 137.221.105.16 (137.221.105.16) 2.040 ms 2.055 ms 2.055 ms
4 137.221.66.22 (137.221.66.22) 4.010 ms 4.018 ms 4.019 ms
5 137.221.83.86 (137.221.83.86) 9.066 ms 9.067 ms 9.067 ms
6 137.221.65.68 (137.221.65.68) 9.034 ms 9.317 ms 9.285 ms
7 137.221.68.32 (137.221.68.32) 9.213 ms 6.234 ms 6.203 ms
8 12.245.64.9 (12.245.64.9) 6.331 ms 6.179 ms 6.163 ms
9 * * *
10 * * *
11 12.123.15.177 (12.123.15.177) 16.031 ms 16.063 ms 16.081 ms
12 71.148.149.41 (71.148.149.41) 16.627 ms 16.580 ms 16.571 ms
13 * * *
14 * * *
15 * * *

15/03/2020 17:22:10 UTC

PING:
PING 104.183.240.136 (104.183.240.136) 56(84) bytes of data.

— 104.183.240.136 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

15/03/2020 17:22:10 UTC

MTR:
Start: Sun Mar 15 17:22:10 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.5 0.0
2.|-- 24.105.18.131 0.0% 10 0.8 1.5 0.5 9.7 2.8
3.|-- 137.221.105.16 0.0% 10 0.8 0.9 0.7 1.1 0.0
4.|-- 137.221.66.22 0.0% 10 0.5 0.5 0.4 0.7 0.0
5.|-- 137.221.83.86 0.0% 10 5.8 13.9 5.7 77.3 22.5
6.|-- 137.221.65.68 0.0% 10 5.9 6.1 5.8 6.8 0.0
7.|-- 137.221.68.32 0.0% 10 6.0 14.0 5.7 79.5 23.1
8.|-- 12.245.64.9 0.0% 10 5.9 5.9 5.8 6.1 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 12.123.15.177 0.0% 10 15.9 16.0 15.9 16.0 0.0
12.|-- 71.148.149.41 0.0% 10 16.5 16.5 16.5 16.6 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

15/03/2020 17:22:10 UTC

Ran a WinMTR test, after finding that also. Still no good. Here are the results from creating a lobby for myself, filled with AI, and playing for a few minutes.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
No response from host - 100 800528 0 0 0 0 0
No response from host - 100 800293 0 0 0 0 0
No response from host - 100 800563 0 0 0 0 0
No response from host - 100 800545 0 0 0 0 0
No response from host - 100 800578 0 0 0 0 0
No response from host - 100 800556 0 0 0 0 0
No response from host - 100 800486 0 0 0 0 0
No response from host - 100 800291 0 0 0 0 0
No response from host - 100 800554 0 0 0 0 0
No response from host - 100 800539 0 0 0 0 0
No response from host - 100 800588 0 0 0 0 0
No response from host - 100 800521 0 0 0 0 0
No response from host - 100 800507 0 0 0 0 0
No response from host - 100 800283 0 0 0 0 0
No response from host - 100 800557 0 0 0 0 0
No response from host - 100 800539 0 0 0 0 0
No response from host - 100 800581 0 0 0 0 0
No response from host - 100 800538 0 0 0 0 0
No response from host - 100 800487 0 0 0 0 0
No response from host - 100 800280 0 0 0 0 0
No response from host - 100 800535 0 0 0 0 0
No response from host - 100 800505 0 0 0 0 0
No response from host - 100 800581 0 0 0 0 0
No response from host - 100 800537 0 0 0 0 0
No response from host - 100 800484 0 0 0 0 0
No response from host - 100 800280 0 0 0 0 0
No response from host - 100 800560 0 0 0 0 0
No response from host - 100 800520 0 0 0 0 0
No response from host - 100 800569 0 0 0 0 0
No response from host - 100 800534 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

1 Like
2

It seems like there is a problem with the node at [12.245.64.9 (12.245.64.9) 6.331 ms 6.179 ms 6.163 ms]. I have also noticed that it is a problem as Blizzard traffic is routed through it to play World of Warcraft Classic as well. Your results are like mine and a few other people. So far it seems like Blizzard nor any ISP has done anything about it in more than a year since it was last reported.