Issue with Legendary Loot Box Counter

Hello Blizzard Support,

I am experiencing an issue with the legendary loot box drop rate system in Overwatch. As you know, the system guarantees one legendary item every 20 loot boxes.

Recently, I earned 5 loot boxes from a Discord challenge and 5 more from Event challenge in the game, opening a total of 10 loot boxes. However, my internal counter did not update as expected. Later, I completed a weekly challenge, received 1 loot box, and the counter started counting from there.

It seems that the previous 10 loot boxes did not affect the counter, which should now be at 11/20 instead of 1/20.

Other players I know did not experience this issue. Could you please check and fix this for me?

Thank you for your time and support.

Best regards,
Marzouq

apparently if you open any loot box and got a legendary skin/item your legendary loot box count will restart back to 0/20. you are only guaranteed a legendary loot box if after you opened x20 loot boxes and out of those x20 boxes contained no legendary skin/item. I dont know why they dont make this clear for everyone. I had 7/20 loot boxes opened give or take and then got a legendary skin and now im back to 6/20 after opening over +10 loot boxes.

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Oh, its make sense now, Thanks!

i’ve experienced this issue it says ive only opened 4 when ive opened the 15 from the game challenge and discord one.