Hello Blizzard Support,
I am experiencing an issue with the legendary loot box drop rate system in Overwatch. As you know, the system guarantees one legendary item every 20 loot boxes.
Recently, I earned 5 loot boxes from a Discord challenge and 5 more from Event challenge in the game, opening a total of 10 loot boxes. However, my internal counter did not update as expected. Later, I completed a weekly challenge, received 1 loot box, and the counter started counting from there.
It seems that the previous 10 loot boxes did not affect the counter, which should now be at 11/20 instead of 1/20.
Other players I know did not experience this issue. Could you please check and fix this for me?
Thank you for your time and support.
Best regards,
Marzouq