Issue with Legendary Loot Box Counter

Bug Report
1

Hello Blizzard Support,

I am experiencing an issue with the legendary loot box drop rate system in Overwatch. As you know, the system guarantees one legendary item every 20 loot boxes.

Recently, I earned 5 loot boxes from a Discord challenge and 5 more from Event challenge in the game, opening a total of 10 loot boxes. However, my internal counter did not update as expected. Later, I completed a weekly challenge, received 1 loot box, and the counter started counting from there.

It seems that the previous 10 loot boxes did not affect the counter, which should now be at 11/20 instead of 1/20.

Other players I know did not experience this issue. Could you please check and fix this for me?

Thank you for your time and support.

Best regards,
Marzouq

2

apparently if you open any loot box and got a legendary skin/item your legendary loot box count will restart back to 0/20. you are only guaranteed a legendary loot box if after you opened x20 loot boxes and out of those x20 boxes contained no legendary skin/item. I dont know why they dont make this clear for everyone. I had 7/20 loot boxes opened give or take and then got a legendary skin and now im back to 6/20 after opening over +10 loot boxes.

1 Like
3

Oh, its make sense now, Thanks!

4

i’ve experienced this issue it says ive only opened 4 when ive opened the 15 from the game challenge and discord one.