Y’all! Andy never left us!! 
It probably feels like that since I have been trying to spend more time with y’all on the forums, but I promise he’s here!! 
To speak to the other subject in this post, it can be difficult to quantify what Community Management is because our goals are qualitative. Our pro strats are driven by sentiment, awareness, engagement and building a healthy ecosystem around a game we love!
Blizzard is special to me because of how involved the community team is in the development process. Team 4 puts a lot of value on my team because of how much they value the Overwatch community-- which is all of you.
I am going to let Andy know that you miss him, and I promise you will be seeing more of us both from now on. 