Insanely high ping spikes at random times every game

Technical Support
1

Every game I’ve played in the last 3 days I have gone from my standard 30ms to 500-700ms with it not going down for at least 10 seconds, it’s incredibly frustrating for me and my team especially in comp.

I have tried every solution Blizzard support has suggested, I have done multiple speed tests and they all come to around 10ms and multiple other multiplayer games I have tested don’t have a single latency issue so it has to be an issue with Overwatch 2.

I have tried player alone and with friends, with everything closed and nothing works.

3 Likes
2

This started happening to me a couple-few days ago as well. I will play fine for about 15-20 minutes, then random lag spikes pop up out of nowhere. 45-55 ping for a match or two, then suddenly spiking and dropping so bad that I rubberband or float across and getting 200+ ping spikes, drops to 50ish, then back up to 200+.

1 Like
3

I mean this has been obvious

This has been happening to me since the mid-season patch or like a week before it.

I will be at my normal 20-30 ping range and then every 30-40 seconds I will get a ping spike to 100+ and it lasts for about 5 seconds (but my game behaves like I have crazy high ping, people noclipping through the floor and all that stuff). It’s really annoying and it definitely is not my internet because it works fine for every other game.

I’ve reinstalled but it did nothing.

I get it happening in every mode (including hero mastery) with the exception of the firing range IIRC. It is super annoying and makes the game not playable/enjoyable.

4

Howdy Matchstick,

Let’s collect a WinMTR test so we can gather more information:

  1. Download WinMTR
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 64 bit version.
  4. Run the WinMTR.exe without any VPN software running
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and press Ctrl+Shift+N to open the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph. In the top left corner is the IP address you want to use in WinMTR.
    Network Graph
    Note: You will want to the numbers before the colon and leave off the last 5 digits at the end (for example, 24.105.13.114 in the screenshot without the :26535).
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four tildes (~) and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

Note: If you have issues pasting here, please use Pastebin and post the link here. Highlight the link and press the ˂/˃ button.

5

I have also been having this issue recently. Was responded by a blue about it but haven’t been able to find a correct fix for it just yet.

Have never had this occur before.

https://us.forums.blizzard.com/en/overwatch/t/having-game-stutter-for-the-past-month/850067/2

I ran WinMTR along with a tracer route and path ping, Zenlaka. Thanks for your help!

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                  dsldevice.attlocal.net -    0 |  742 |  742 |    0 |    0 |   14 |    0 |
|108-235-160-1.lightspeed.rcsntx.sbcglobal.net -    0 |  742 |  742 |    1 |    1 |    5 |    1 |
|                            71.155.13.24 -    0 |  742 |  742 |    1 |    1 |   17 |    1 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                             32.130.16.9 -    0 |  742 |  742 |    2 |    6 |   27 |    6 |
|                  gar25.dlstx.ip.att.net -    1 |  715 |  708 |    2 |    5 |   26 |    2 |
|                           192.205.37.50 -    7 |  591 |  552 |    2 |    4 |   66 |    3 |
|            dls-bb1-link.ip.twelve99.net -   84 |  173 |   29 |    0 |    4 |    6 |    4 |
|            lax-b22-link.ip.twelve99.net -    0 |  742 |  742 |   32 |   33 |   68 |   32 |
|  telstra-ic-357282.ip.twelve99-cust.net -    0 |  742 |  742 |   32 |   33 |   71 |   33 |
|      i-91.tlot-core02.telstraglobal.net -    0 |  742 |  742 |   32 |   33 |   50 |   34 |
|      i-91.tlot-core02.telstraglobal.net -    0 |  742 |  742 |  177 |  178 |  203 |  178 |
|      i-25.sydp-core04.telstraglobal.net -    0 |  742 |  742 |  179 |  180 |  197 |  181 |
|      i-25.sydp-core04.telstraglobal.net -    0 |  742 |  742 |  177 |  178 |  203 |  180 |
|           i-91.sydp10.telstraglobal.net -    0 |  742 |  742 |  176 |  177 |  195 |  178 |
|               unknown.telstraglobal.net -    0 |  742 |  742 |  177 |  181 |  254 |  178 |
|        et-0-0-49-br01-eqsy4.as57976.net -    0 |  742 |  742 |  174 |  180 |  284 |  192 |
|         et-0-0-0-pe01-eqsy4.as57976.net -    0 |  742 |  742 |  174 |  175 |  206 |  174 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  150 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~~

Tracer Route

~~~~Tracing route to 24.105.30.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  dsldevice.attlocal.net [192.168.1.254] 
  2     1 ms     1 ms     1 ms  108-235-160-1.lightspeed.rcsntx.sbcglobal.net [108.235.160.1] 
  3     1 ms     1 ms     1 ms  71.155.13.24 
  4     *        *        *     Request timed out.
  5     7 ms     7 ms     7 ms  32.130.16.9 
  6    11 ms    12 ms     2 ms  dlstx409me9.ip.att.net [12.122.100.105] 
  7     3 ms     3 ms     3 ms  12.244.90.238 
  8    31 ms    31 ms    31 ms  ae1-br02-eqda6.as57976.net [137.221.74.35] 
  9    32 ms    32 ms    32 ms  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67] 
 10   562 ms   219 ms  1100 ms  137.221.65.122 
 11     *        *        *     Request timed out.
 12    32 ms    31 ms    31 ms  137.221.68.79 
 13    32 ms    32 ms    32 ms  lax-eqla1-ia-bons-02.as57976.net [137.221.66.3] 
 14    32 ms    31 ms    31 ms  24.105.30.129 

Trace complete.

Path Ping

Tracing route to 24.105.30.129 over a maximum of 30 hops

  0  Enyx.attlocal.net [192.168.1.70] 
  1  dsldevice.attlocal.net [192.168.1.254] 
  2  108-235-160-1.lightspeed.rcsntx.sbcglobal.net [108.235.160.1] 
  3  71.155.13.24 
  4     *        *        *     
Computing statistics for 75 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Enyx.attlocal.net [192.168.1.70] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  dsldevice.attlocal.net [192.168.1.254] 
                                0/ 100 =  0%   |
  2    1ms     0/ 100 =  0%     0/ 100 =  0%  108-235-160-1.lightspeed.rcsntx.sbcglobal.net [108.235.160.1] 
                                0/ 100 =  0%   |
  3    1ms     0/ 100 =  0%     0/ 100 =  0%  71.155.13.24 

Trace complete.
7

Zenlaka, would you mind looking into my logistics for me?

8

Hey there Enyx,

Looking over the tests, Trace Route looks normal. You can safely ignore hop ten as that is just throttling/mitigation ignoring/deprioritizing the connection test requests. The Pathping is cut off at hop 4 so nothing we can use there. The link you provided went to a post about TDR errors causing stuttering?

Client lag and connection latency are not typically related though they can feel similar.

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

You can try using a VPN. This can help determine if the issue is routing based. Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.

Many VPNs offer a demo or trial version of their service to allow you test without commitment.

This is not meant to be the solution, just for testing but if it solves the issue and are comfortable using the VPN, you can continue to do so.

Pingplotter: Blizzard Support - Running PingPlotter

We will want 2 tests here, both 10 minutes long. While testing and replicating the issue.

The first test using the normal connection and while experiencing any of the reported issues.
The second test using an alternate device, alternate internet connection or a vpn.

That should give us a good comparison to track down any routing related issues and we can go from there.

If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo (and the pingplotter results) attached for further investigation. (instructions for collecting that msinfo report will be on the form.)

Click your name at the top right of this page, click support, click contact support.

9

Thank you tons for your help and response Kershew! :slight_smile:

PingPlotter results

Regular connection:

[Shared From PingPlotter]
(h ttps://share.pingplotter.com/iuuPe7qUq9o)

VPN:

[Shared From PingPlotter]
(h ttps://share.pingplotter.com/MWuNB174mNx)

10

Any concerns/updates from the above scans and their provided logistics?

11

So solution is: “We do not support VPN usage. So please use a VPN. All the tests we’ve asked for are perfect, indicating no problem with your internet connection. Therefore, the problem is your internet connection”

1 Like
12

Kershew, would you mind checking my above scans you recommended for me to run and letting me know what you think?

13

Same happens to me… traces/lan analysis all good. nic just freezes then comes back 2-10s later. Enough to make the game unplayable. Event viewer shows “application hang” on overwatch then followed by a link lost every time it happens. Started a few days ago. no issues with anything else and i use the machine daily for work. Not sure what this game is doing our PC’s but the game is just unplayable atm…

14

I’m having these issues too. I’m not sure how to view Overwatch in the event viewer or I would go check it as well. I’ve tried everything else I can google with no fixes. All other games are fine. I just tried Heroes of the Storm for example, no lag.

This was during a very laggy OW game
(https://share.pingplotter.com/dQrpthQh1RV)

15

Mine does this every 2xp weekend. I get routed to LAX servers instead of ORD and every game is a pointless laggy affair until no one is playing again.

16 
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  579 |  579 |    0 |   15 |  581 |    9 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                            10.78.10.225 -    0 |  579 |  579 |    4 |   25 |  571 |    9 |
|                            10.192.16.94 -    0 |  579 |  579 |    5 |   26 |  598 |    9 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                            10.192.38.89 -   67 |  160 |   53 |    9 |   23 |  175 |   15 |
|ix-hge-0-0-0-27.ecore2.mln-miami.as6453.net -   24 |  301 |  230 |   33 |   54 |  509 |   38 |
|  if-ae-28-2.tcore2.mln-miami.as6453.net -    9 |  444 |  408 |    0 |   57 |  644 |   36 |
|             mai-b2-link.ip.twelve99.net -   67 |  160 |   53 |    0 |   50 |  224 |   35 |
|            atl-b24-link.ip.twelve99.net -    0 |  579 |  579 |   63 |   84 |  587 |   66 |
|            atl-bb1-link.ip.twelve99.net -   78 |  143 |   32 |    0 |  111 |  873 |   94 |
|           nash-bb1-link.ip.twelve99.net -   99 |  119 |    2 |    0 |   75 |   76 |   74 |
|            chi-bb1-link.ip.twelve99.net -    0 |  579 |  579 |   79 |   99 |  587 |   82 |
|            chi-b23-link.ip.twelve99.net -    0 |  579 |  579 |   80 |  101 |  602 |   82 |
| blizzard-ic-348622.ip.twelve99-cust.net -    0 |  578 |  578 |   78 |  105 |  586 |   84 |
|              ae1-br02-eqch2.as57976.net -    0 |  577 |  577 |   84 |  451 | 1594 |  518 |
|         et-0-0-1-pe04-eqch2.as57976.net -    0 |  579 |  579 |   79 |  100 |  587 |   82 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  117 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~~



~~~~i have like 1 week or so with the problem, high latency with spikes, im using ethernet for connection~~~~
17 

here the pingplotter stats 


Target Name: 24.105.41.74
         IP: 24.105.41.74
  Date/Time: 21/10/2023 14:35:56 - 21/10/2023 14:45:56

Hop  Sent  PL%    Min     Max    Avg  Host Name / [IP]
  1   239    0   0,15  148,19   6,71  192.168.1.1 [192.168.1.1]
  2   239  100      0       0      0   [-]
  3   239    0   4,32  287,03  19,38  10.78.10.225 [10.78.10.225]
  4   239    0   7,11  274,23  22,79  10.192.49.154 [10.192.49.154]
  5   239  100      0       0      0   [-]
  6   239   76   9,68  252,31  24,48  10.163.0.21 [10.163.0.21]
  7   239   27  32,41  214,13  45,26  ix-hge-0-0-0-12.ecore2.mln-miami.as6453.net [66.110.72.192]
  8   239   37  33,56  166,33  46,09  if-ae-28-2.tcore2.mln-miami.as6453.net [66.110.77.2]
  9   239   68  28,89  153,08  41,25  mai-b2-link.ip.twelve99.net [62.115.61.24]
 10   239    0  62,76  238,24  72,36  atl-b24-link.ip.twelve99.net [62.115.113.48]
 11   239   77  64,96  123,75  70,31  atl-bb1-link.ip.twelve99.net [62.115.134.246]
 12   215   97  73,39  152,73  87,95  nash-bb1-link.ip.twelve99.net [62.115.137.55]
 13   239    0  77,44  268,28  91,72  chi-bb1-link.ip.twelve99.net [62.115.113.75]
 14   239    0  79,46  226,52  90,55  chi-b23-link.ip.twelve99.net [62.115.126.45]
 15   239    0  78,75  280,92  95,16  blizzard-ic-348622.ip.twelve99-cust.net [62.115.178.249]
 16   239  100      0       0      0   [-]
 17   239    0  77,72  343,23  88,95  et-0-0-0-pe02-eqch2.as57976.net [137.221.69.49]
 18   239  100      0       0      0  24.105.41.74 [24.105.41.74]~~~~
18

Howdy TheGame,

It looks like there are high latency spikes happening between the computer and modem:

192.168.1.1 - 0 | 579 | 579 | 0 | 15 | :exclamation: 581 :exclamation: | 9 |

I recommend using an ethernet cable or taking steps to reduce wireless interference in the area. If you still need help, please create a new thread for your specific situation and include a new connection test.