Different internet routes are used for different games and services, so your connections to those things is irrelevant. (More info from the staff at this link about how this works.) The WinMTR is the first step in the connection troubleshooting process. Even if there is nothing wrong, it helps eliminate something from the list of potential issues. Whether you do the test is up to you, but I can’t help without some data to look at. You always have the option to open a ticket with the staff, where they will ask for the same test.
WinMTR instructions (click to expand/collapse)
This data request is for players connecting to NA or OCE realms. EU players can post their data in the EU forum for troubleshooting.
Follow the support documentation for WinMTR. If you’re unable to get into a game for the IP address, or you’re being connected to the wrong region, then use an IP from the table provided on that page that matches your usual region. Run the test until you encounter the issue again, or for at least 10 minutes.
Share your results in a reply:
- Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
- Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
- Break any links by adding a space before .com, .net, etc.