I’m amazed how OW2 keeps becoming a very bad, soulless, and watered down version of OW1. We lost so many cool features that were present in ow1 and we got broken promises on new features coming in ow2. Making games needs time, we get it, but at least value the time of the players who spent years playing your game and earned their stats!
Except, you don’t. All the hours we spent and the stats that we had earned are gone. No matter how many tickets we issue or how many times we complain.
They mentioned that our stats before the launch of Overwatch 2 is safe and that they will be recovered and restored for a duration of several weeks. However, not fixing this problem for 8 months and not giving the player base an update about it is saddening, considering the countless hours we spent on a game we were passionate about
Blizzard has a great game on their hands, but they don’t know how to properly manage it. I wish they would take the same care that Epic Games takes with Fortnite.
You are not alone in experiencing this bug. I’ve linked the competitive bugs megathread at the bottom of this post, which archives and documents almost every competitive bug. I’ve compiled a list of similar posts regarding similar bugs under: Competitive Career Statistics Page. Please help in spreading the word about this megathread and other related threads regarding these issues.
Customer Support lacks the capability to unlock in-game items, and in fact, notifying them of your issue may actually result in an account punishment. So unfortunately, the only thing we can do is to keep bumping up this issue and hope the Devs fix all the bugs with merged and transferred accounts.
UPDATE:
If you have played Overwatch on PlayStation 4 and logged into a PlayStation 5 with the same PSN account, PS5 displays the total time you have spent playing the PS4 game version of Overwatch.
My total playtime hours are 2724, yet my career profile shows 546 hours only. Hope this gives some clarity to PlayStation players who were wondering what their total playtime hours were.
I would like to update this topic. As a reminder, even if there is PLENTY of those ones there if you search a bit.
We are at season 6 with the add-on « progression » to follow new stats and everything about every champ you play.
And on the other hand, the console stats for the career profile are still showing numbers that makes no sense. Like my Mercy winrate going from 51% (on OW1) to 27% (on OW2), with the addition of free defeats and the remove of some wins
It’s been nearly a year now… and it’s still in known issues.
It’s about time to give some love for console, and fix it for REAL.
Unfortunately, it’s been like this since OW2 launched. It’s been on the “Known Issues” list since October 8th when the patch was released. They said they still have our data and it isn’t lost, but it could take “several weeks” before they can restore it all. And by “several weeks” they mean 10 months and counting
What’s weird is that during the Overwatch 2 Beta access, my career profile was correct - as it was in Overwatch 1. All my hours were intact and accurately tracked.
How did the career profile bug appear with the release of Overwatch 2 but not in the Overwatch 2 Beta access?
I reached nearly max level on overwatch1 and am missing thousands of hours as well and missing stats such as 30k+ players resurrected. hoping this is fixed asap as it was mentioned they attempted to fix but it didn’t work then mentioned again that it would be fixed season 8 by the earliest.
the radio silence from devs in regard to this bug has been infuriating and disappointing to say the least. my motivation to play this game is destroyed every time i look at my career profile and see my stats ruined, and yet im still asked to spend money on this game’s battle pass, and various cosmetics. is this a joke? the devs said our data would return in a matter of weeks… it has been not just months but a full year. i expected so much more, and we all deserve so much more.
Don’t worry, we’ll get another half hearted ‘developer update’ from Aaron saying he sees their faults and that they plan to communicate better. It’s a rinse and repeat. It’s the same load of crap season after season. “Blah blah blah, we can do better. Blah blah blah, we’ll communicate more. Blah blah blah, the last hot fix didn’t work so it’ll be fixed next season’s midpatch”
It’s become more predictable than their yearly events.
I contacted Blizzard Support again regarding the bug & this is their reply:
While Customer Support can handle a ton of issues, one thing we’re limited with are potential bugs, since we aren’t able to fully investigate, verify, or manually fix the technical aspect of them, so be sure to use one to the reporting methods below.
Bug forums (Blizzard Support - Report a Bug) - the plus side to this is that the community can contribute and if you get others posting on your thread, it draws more attention to the issue and gives the QA and dev team a better idea of how many people are affected. The downside is that it can sometimes feel like your reports are lost in a sea of other reports, but there are actually people who monitor and review all reports made there, even if they don’t directly reply.
Once our Quality Assurance team receives the report, they can test the issue and attempt to recreate it. If they are able to replicate the bug and pinpoint the cause of it, they will send their information over to the Development team. From there, they can correct any issues within the code that need fixing, and then you’ll see that reflected in patch notes or bug fix blog posts.
I know this has been frustrating, but I hope this information helps.
I guess the only thing we can do is spread more awareness and keep on bumping threads that are about this bug. Also, maybe it would help if an Overwatch content creator (e.g., streamer or YouTuber) could discuss this bug & be a voice for us players who lost countless hours from the game
