The list of known issues describes this console-specific bug and says that it has been addressed, yet it has not been fixed on my end.
Since the launch of Overwatch 2, my career profile has shown inaccurate hero play-time on all modes. I.E. Mei and Winston are some of my most played heroes, yet the tracked play-time on those heroes is now less than it was in Overwatch 1.
The forum linked below suggested that the issue would have been fixed late 2022. Addressing Career Profile Stats for Console Players