Yes, this is true.
Simultaneously, we also make sure that we allow for the fact that people make mistakes. It’s on us to recognize when folks demonstrate a willingness to learn and grow from past missteps and, in most cases, to help them become a productive member of the larger OW community.
A philosophy I learned several years ago is that “good people have bad days”. I would much rather we help someone grow as an individual/professional by applying a bit more elbow grease to particularly challenging relationships.