And I know that open queue is a thing, but all that does it dramatically split the playerbase, which this game does not need.
Role queue is a such a limiting way of playing Overwatch, and imo it’s not really suited for this game. It’s a game ABOUT switching heroes. It’s a game about counters. Some can argue that at times it’s rock-paper-scissors. And you just can’t do that.
With 32 playable heroes, it’s unlikely that any player will be able to master all of them. Even when talking about tanks, where there are only 8 characters, it’s a stretch to say that 2 players will be able to play all of them well (especially when the game prioritizes some more than others).
Open queue allowed players to swap depending on the situation. I can play Roadhog pretty decently, and if we needed him, it was super easy to swap. You could swap to a character for a second, just to force the other side’s hero to switch and then swap back to preserve 2-2-2.
I just played a game where we NEEDED a Winston, and both tank players didn’t really feel comfortable playing him (which is fine, again, a lot of heroes). But that was the perfect time for a swap. A dps player or healer to swap to winston just to force the other side to switch.
And yeah, you had situations with five DPS and one healer (which imo was really overblown), but I think that says more about Blizzard having more DPS characters than tanks or healers. There’s more variety with DPS, so sure people would want to play them.
I hope Blizzard doesn’t keep role queue in Overwatch 2. It stifles comp creativity and forces losses if you’re not paired up with the perfect people for the present situation.