When I’m playing a match or in the training area, I can’t change characters or jump with anyone. I can pick Lucio, for example, but I have to play him until the game is over or I leave the training area. When I play Wrecking Ball, I also can’t use the grappling hook. I assume It’s the same for Widowmaker as well.
I’m not sure if it’s something I did or if it’s the game. I checked the settings and it all looks fine to me. It just started happening all of a sudden, and the update didn’t fix anything.
EDIT: I fixed it by resetting the control menu.