When I click on the “join team chat” button in the hero select menu, it does nothing, and the social menu has no option for me to join team chat. Am I supposed to enable some sort of setting first? I stopped playing the game for a while and it worked perfectly fine before I took a break.
Hey there,
There could be a few things happening here but the issues usually come down to a network/connection issue to the voice chat service, A settings or device conflict with the game client or a permission issue.
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
The Spring 2018 Creators build of windows added some permission options to allow you greater control over what apps on your system can do. In some cases these permissions get turned off even though the option itself might be on. You can turn them on as follows:
Press your Windows key or activate Cortana
Type then select ‘Settings’
Go to ‘Privacy’
Select ‘Microphone’ on left hand side
Toggle ‘Allow apps to access your microphone’ off and back on
Make sure both the recording and playback devices you are using are set to Default Device in windows. You can check this by:
- Right clicking on the sound icon on your taskbar
- Choosing sound settings and maximizing the windows
- Choosing sound control panel
- Choosing recording (and then repeat with playback) devices, selecting the device in the list and pressing the set default button below the list.
Once that is done go through and disable every device except the ones we will be using for testing in the client. Click on the device on the list, then right click. Choose Disable.
We will want to disable any enhancements, exclusive modes and volume reduction settings that might be active.
These options are found under the properties of the affected devices. Select the device, click properties and then switch to the Advanced, Enhancement and Communication tabs to make the necessary changes.
Disable Volume reduction:
- Hit Windows key and type sound.
- Go to the Sound options.
- Click the Communications tab.
- For the setting “When Windows detects communications activity”, set it to “Do nothing”.
Check the application specific volume settings both within the game options and in windows options to make sure your microphone or headset is not muted for Overwatch. You will need to have overwatch running, tab out, open the volume mixer via the sound icon on your windows taskbar, and scroll to the right through the various volume controls.
If that doesn’t help I recommend submitting a support ticket for additional assistance from one of our support agents:
https://us.battle.net/support/en/help/contact/1095/ticket
Please be sure to include the requested system files. And it may also be good to include a WinMTR test with your submission:
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