I cannot open the Loot Boxes

I’m from Perú, in LA. I won 4 loot boxes but when i click on them i cannot open anyone.

I also cannot open lootboxes that i have earned on ps4 version of overwatch. Have earned 4 lootboxes and am unable to open any of them as when i go to open them in the menu it shows that they dont exist even though its displaying on the loot box main menu title that i have 4 unopened

You’ve probably gained a non-event lootbox from the Role Queue Reward System.

Switch between lootbox types using the Prev or Next buttons at the bottom of the lootbox screen.