Hey everyone,
We are now seeing most players have now received their Pink Mercy and Rose Gold Mercy content, however we are still tracking a few that may still be waiting on theirs. We are still investigating on this. In the meantime, these general tips may help.
- Play one full game of Overwatch, then restart the game client and recheck the hero gallery.
- Fully sign out of the BattleNet launcher and sign back in.
- If you play on Xbox or PlayStation consoles, fully close the Overwatch 2 app and fully shut down your console (don’t just put into sleep mode). Once fully shut down, unplug the console from electrical power and wait 30 seconds, then plug back in and reboot. This will do a full account refresh for your console. For Nintendo Switch, just fully shut down your console and reboot.
- If you make the purchase directly on shop.battle.net, check your transactions on your account at account.battle.net/transactions to ensure you did purchase your desired product. If it shows, do not attempt to purchase it again. (Note, console marketplace purchases may not show up here.)
Thanks for the feedback everyone, and thank you for supporting this great cause.