On Overwatch for the Xbox One I am experiencing a bug where I cannot open presents acknowledge my loot boxes. This is for my Xbox One account, theprofessor509 and the game has awarded me eight loot boxes. However, when I go to open the boxes they never appear so I am unable to open any loot boxes I receive.
The bug seems to be associated with the role selection loot boxes. Those ones I never receive, but the ones I receive from leveling up I am able to open.
Hope noe one else is experiencing this.