Method 1 – Way of the Lone Wolf
Step 1.) [Optional] Don’t Join Team Chat:
Turn off auto-join in sound settings to make it easy.
Step 2.) [Optional] Mute/Hide Everything Else:
The default social menu button is ‘O’. Press that then click the speaker icon next to their name to mute them — if you’re in team voice chat. If you click the message bubbles under channels, you can hide match and team text chat. If you click the message bubbles next to your teammates or the enemies, you can mute their voice lines — there’s no reason to hear the voice lines the enemy team spams, so I suggest to always mute them.
If you don’t know who was being toxic, you could just mute everyone. Then, you can still make callouts and encourage your teammates.
VERY IMPORTANT NOTE: If you join team chat, you can listen to callouts, learn from others, and make callouts — if you have a mic. Method 2 may take more time, but you’ll definitely win more games.
Method 2 – Way of the Pack Leader
Step 1.) A Technique with Many Names:
When people approach a situation with emotions, don’t react instinctively by speaking or using body language with the same emotion. Speak and act rationally. Speak relatively slow and try to think of each word before using it.
Note: This technique can also be used in life outside Overwatch.
Step 2.) Comfortable Sound Settings:
Having someone yell/scream in your ear at high volume is awful. So, sound settings need to be set for your specific headset or speaker setup.
The best way to go about this is to join a game browser Ult(imate) Gun Game with a friend. These games are very loud, and if Overwatch and your friend sound good in Ult Gun Game, your settings should be set well enough.
Note: If some people are still too loud, adjust your settings as needed. Don’t worry about being able to hear everyone. They can increase the volume on their end.
Step 3.) Sportsmanship/ Encouragement:
Start each game by encouraging your team and continue doing so throughout. This will help keep your team from getting toxic and tilting.
Sometimes all it takes for a comeback is one ult, one kill, one well-timed basic ability, or one word.
Step 4.) Mute the Toxic Person:
If push comes to shove, mute whoever is being toxic and won’t calm down. Refer to Step 2 in Method 1 for instructions on how to do this.
Step 5.) Let Loose & Have Fun with it:
Overwatch is a game. Have fun!
The developers have work to do on the match matchmaking system as well.
#Fix the SR System for Swapping Heroes below Diamond.
Note for the Dev Team:
This guide would benefit the community if it was embedded into Overwatch like the patch notes.
Note for the Commenters:
Thanks for the input in helping me make this guide better — especially Gazzor who deserves credit for Step 5 in Method 2.