How long until support responds?

on 20th jan i sent a ban appeal and still didnt recieve a message. Does every ban appeal get a response or do they get ignored when they decide to refuse the appeal? I did see the rule about that any further appeals will get ignored, but this is my first and only one. And i do believe the appeal is worth investigating

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any idea on what the ban was for? just asking anyways for context and such. But hopefully they should get around to you in about a week or two. If not them i’m sorry unfortunately. your report might have been lost or they are ignoring it. I’d say give another 7 days since if it was on the 20th they can take up to 2 weeks unfortunately.

You can see the average response time when you send the request. Generally is 1-2 days.

i had a whole post about it here, but it got removed. it was for communication. I played hazard in comp, my new fav hero, and got the enemy team mad about it. i had a 2 week mute before, in may last year i think, which wasnt for cursing or harrassment, but probably mostly for unnecessary spams. so now, i really really play it safe.

so those 3 people in that match called me awful names, i responded with things like “uhuh, whatever”. after one of them called me a re**rd, i said “wow youre a weirdo” and people on forums said that was the mistake i made, some thought “weirdo” is a neutral term and shouldnt be taken as very offensive. i also think i said in chat to report these 3, which may have caused the report wave for me.

next morning i got a ban

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ah, unfortunate. i do hope it can be fixed but you may need to be patient sadly.

also PS, the game has a bad problem currently where people can report bomb someone and if you get i think 4 or more in a short time you can be banned i think. don’t quote me on that but it is a possibility.

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huh thats weird. I made a risk of sending the 2nd appeal. i was curious week ago, because after sending the appeal, i couldnt find it in the “my active tickets” page. archived list was empty too. now my 2nd appeal actually appeared on the active list. damn i hope they respond. i was so sure i sent it last week

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