How long does it take for blizzard to respond to a ticket?

i had already sent a thing on the forums and i also was unable to send a ticket for some reason, and kaldraydis who is a technical forum agent had told me to just email him/her and basically just submit a ticket via email, so i just wanted to know how long it would take lol, its been like 2-3 days so i just was wondering xd , this was my original post Unable to hear people in voice chat - #14 by Kaldraydis-1147
EDIT: its been 5 days now and i have no idea what i should do, i’ve gotten no help either ;-;