I climbed all roles to Masters from Silver/Gold ranks. Here are a few tips:
The first thing I did was exclude toxicity from my gameplay. I love this game, it’s so relaxing, apart from the toxicity experienced at all ranks, so I cut it out. I have never joined Voice Chat and never will, and I plead you not to join Voice Chat too. Also, turn off the Text Chat functions and finally, squelch your teammates at the start of each game! The last thing you need while trying to learn is someone on your back. Turn off the music setting too, this makes the game feel too fast paced and stressful I find. Doing all of this will allow you to learn and focus on your gameplay.
Fulfil your role, if you’re a Tank, create space, don’t go into the fight alone, wait for your team to catch up with you. Don’t go too far into the enemy team, protect your team. Stay in sight of your Support. Don’t feed! If you’re being countered, switch!
If you’re Damage, protect your team, focus down barriers, attack from safe areas, if you’re flanking, do it quick and don’t overextend yourself. Don’t use the same tactics every time. Counter the enemy team. Switch! Stay in sight of your Support. If you die multiple times in a row, don’t blame anyone else, adapt your gameplay.
If you’re Support, fulfil your role and Support your team, healing is a priority of course, but get damage in too! Don’t overextend yourself into the fight. Getting kills as a Support is great, and addictive, but it’s only useful if your team follows up. Most Support Heroes have team enhancing abilities, use them, and use them effectively.
Each match is different and you must adapt your play style every time. Don’t expect the same quality of gameplay match to match. You may have been popping off kills in an earlier match, but in this one, you’re not getting any. Think “what can I do to change that?”!
For all roles you need to use cover! Cover! Cover! Don’t die! If the enemy team’s Bap have just popped Amp Matrix don’t stand in front of it, don’t peak it for a kill. Just wait. If DVA has just chucked her bomb, use cover. If Junk has just started Tyre, spread out and hide!
Don’t go into the fight alone. If a few of your team die, think, “can I still win this fight?”. If no, retreat and regroup. There is nothing worse than your team heading back into the fight separately, dying one by one for the rest of the match.
Pace yourself, yes a timer is going down, don’t rush. Think, “can I approach this fight in different way” or “how can I help my team win”. Patience will contribute to winning the fight, don’t become a toxic person towards your teammates no matter how irritating that person is.
I hope this helps some of you!