Imagine this, my friends…
I specify Damage as my preference and queue up to play. The matchmaker fails to find me a decent match within a specified amount of time, so it instead defaults me to a new fourth role—Hybrid class—and puts me in an available match.
In the Hybrid class, I can choose a hero like Baptiste who allows me to fill for the team while also enjoying the kind of DPS mechanics that I specialize in. This feature allows 3+ DPS players to exist in a 2-2-2 comp, with each of them still getting the opportunity to excel within their forte.
The concept enables role queue while hopefully mitigating the long queue times associated with it. The matchmaker could also strive to give me my preferred role at least 50% of the time in an effort to make this system fair to everyone.
A reworked Brig and potentially Sym could also fit into this class. Zen is already an arguably strong candidate for the Hybrid class as well.
This is just a thought. I know little of the complexities of the matchmaker so maybe I’m crazy, but I wanted to share nonetheless.