"High Ping", > 160 MS

Hello friends,

I’ve noticed since a few weeks a high latency, making it hard to play OW. I’m playing from Israel and I’ve noticed quite a lot of people from this region writing the same things on the OW forums.

I’ve tried all of my 3 connections , connected on Ethernet aka No Wifi :

  • Ethernet : 200 DOWN, 5 UP

  • Ethernet : 500 DOWN, 10 UP

  • Fiber Ethernet : 50 DOWN, 50 UP .

As a way to compare it, when I stream on Twitch I’ve got 8000 Bitrate and the Twitch server test will give me approximatively 60 MS of Ping.

I went through the troubleshooting given by Blizzard, with the CMD iprelease, iprenew and flushdns . Nothing changed at all. (Assistance Blizzard - IP Release, Renew, et Flush DNS)
All my Drivers are up to date.
I’m also playing without both Blizzard Launcher and Steam open, to make sure there is no software interference. Also monitoring my Network, nothing is uploading on the side.

On the side information if it’s needed, I play on a i7-6700 and a GTX 1080.

Would love to get some help, otherwise I can’t play the game anymore with that latency.
Thanks a lot friends, and have a good day.

Looking Glass :
TRACEROUTE:
traceroute to 77.138.233.123 (77.138.233.123), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.915 ms 2.892 ms 2.889 ms
2 37.244.24.130 (37.244.24.130) 2.888 ms 2.888 ms 3.845 ms
3 Blizzard Blizzard 3.873 ms 3.872 ms 3.871 ms
4 137.221.66.44 (137.221.66.44) 3.838 ms 3.843 ms 3.844 ms
5 137.221.78.72 (137.221.78.72) 3.831 ms 3.831 ms 3.833 ms
6 137.221.65.90 (137.221.65.90) 9.133 ms 7.153 ms 7.136 ms
7 137.221.65.24 (137.221.65.24) 75.656 ms 75.418 ms 75.406 ms
8 137.221.65.14 (137.221.65.14) 80.986 ms 80.997 ms 80.996 ms
9 137.221.72.32 (137.221.72.32) 80.785 ms 80.821 ms 80.828 ms
10 * * *
11 frk1-cr1-te7-1-0.cprm (195.8.1.70) 88.120 ms 87.224 ms 85.080 ms
12 * * hotnet1.cprm (195.8.10.10) 135.880 ms
13 * CON-HOT-100G-V231-HFA.hotnet.net.il (213.57.3.113) 135.913 ms *
14 * * *
15 * * *

05/08/2018 12:20:44 UTC

TRACEROUTE:
traceroute to 77.138.233.123 (77.138.233.123), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.326 ms 0.307 ms 0.885 ms
2 37.244.25.130 (37.244.25.130) 0.888 ms 0.886 ms 0.887 ms
3 Blizzard Blizzard 2.239 ms 2.245 ms 2.243 ms
4 137.221.66.38 (137.221.66.38) 0.913 ms 0.976 ms 1.042 ms
5 137.221.77.68 (137.221.77.68) 0.833 ms 0.834 ms 0.831 ms
6 137.221.65.16 (137.221.65.16) 78.845 ms 78.937 ms 78.917 ms
7 137.221.72.32 (137.221.72.32) 78.675 ms 78.648 ms 78.693 ms
8 * * *
9 frk1-cr1-te7-1-0.cprm (195.8.1.70) 92.070 ms 92.085 ms 92.084 ms
10 * * *
11 CON-HOT-100G-V236-HFA.hotnet.net.il (213.57.3.117) 137.259 ms 137.105 ms *
12 * * *
13 * * *
14 * * *
15 * * *

05/08/2018 12:20:44 UTC

PING:
PING 77.138.233.123 (77.138.233.123) 56(84) bytes of data.

— 77.138.233.123 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms

05/08/2018 12:20:44 UTC

PING:
PING 77.138.233.123 (77.138.233.123) 56(84) bytes of data.

— 77.138.233.123 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2997ms

05/08/2018 12:20:44 UTC

MTR:
Start: Sun Aug 5 12:20:44 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.25.130 0.0% 10 0.6 0.5 0.5 0.7 0.0
3.|-- Blizzard 0.0% 10 0.9 2.2 0.8 10.9 3.1
4.|-- 137.221.66.38 0.0% 10 1.0 1.0 0.8 1.1 0.0
5.|-- 137.221.77.68 0.0% 10 1.0 13.6 0.7 124.8 39.1
6.|-- 137.221.65.16 0.0% 10 85.7 81.9 78.7 102.5 7.5
7.|-- 137.221.72.32 0.0% 10 80.5 78.9 78.6 80.5 0.5
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- frk1-cr1-te7-1-0.cprm 0.0% 10 92.1 91.6 89.0 98.3 2.5
10.|-- hotnet1.cprm. 50.0% 10 136.9 136.9 136.8 137.0 0.0
11.|-- CON-HOT-100G-V236-HFA.hotnet.net.il 90.0% 10 137.3 137.3 137.3 137.3 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/08/2018 12:20:44 UTC

MTR:
Start: Sun Aug 5 12:20:45 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 1.1 0.0
2.|-- 37.244.24.130 0.0% 10 0.4 0.5 0.4 0.8 0.0
3.|-- Blizzard 0.0% 10 1.2 1.2 1.1 1.3 0.0
4.|-- 137.221.66.44 0.0% 10 0.6 0.7 0.6 0.9 0.0
5.|-- 137.221.78.72 0.0% 10 0.9 5.3 0.9 25.8 9.3
6.|-- 137.221.65.90 0.0% 10 6.7 6.7 6.7 7.0 0.0
7.|-- 137.221.65.24 0.0% 10 75.2 75.7 75.2 79.5 1.2
8.|-- 137.221.65.14 0.0% 10 80.7 81.2 80.7 84.3 1.0
9.|-- 137.221.72.32 0.0% 10 80.6 80.6 80.6 80.7 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- frk1-cr1-te7-1-0.cprm 0.0% 10 85.6 86.9 85.4 88.6 1.0
12.|-- hotnet1.cprm 80.0% 10 135.8 135.8 135.8 135.9 0.0
13.|-- CON-HOT-100G-V231-HFA.hotnet.net.il 50.0% 10 135.9 135.9 135.8 136.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/08/2018 12:20:44 UTC

Search the forums for hotnet and you’ll see other users on that service are also experiencing issues. Seems to be ISP related.